Summary
Overview
Work History
Education
Skills
Teacher
Sophie Joel

Sophie Joel

Senior Product Trainer
Berlin

Summary

Well-qualified Product Trainer excited to develop successful training plans that meet dynamic company and employee needs. Prepared to bring strong communication, organizational and critical thinking abilities developed over 13-years of training experience to a growth-oriented role.

Overview

21
21
years of professional experience
3
3
Languages
5
5
years of post-secondary education

Work History

Senior Product Trainer

Productsup
01.2023 - Current
  • Enhanced customers and employees technical skills by developing and delivering comprehensive training programs.
  • Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
  • Worked on the implementation and migration to a new Learning Management System with the team.
  • Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
  • Revamped outdated training materials, ensuring content remained relevant and engaging for learners and according to group and technology changes.
  • Provide coaching and mentoring to peers
  • Used critical thinking to break down problems and evaluate solutions
  • Monitored and reported team performance metrics

Product Trainer

Productsup
04.2021 - 01.2023
  • Delivered tailored training sessions for various roles and different industries to maximize relevance and effectiveness.
  • Introduced standardized training for cohesive learning environments.
  • Solicited feedback from training participants regularly, using the input to continually refine and improve course content and delivery methods.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Collaborated on the selection and implementation of a training management system, and other tools.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed and implemented successful onboarding program.
  • Developed strong communication and organizational skills through working on group projects.
  • Exercised leadership capabilities by motivating and inspiring others.

Education Specialist

Brandwatch
05.2017 - 01.2021
  • Facilitated hands-on workshops, empowering users to confidently apply their newfound skills in real-world situations.
  • Coordinated online and onsite training courses.
  • Scoped projects to determine the training needs, and develop effective programs.
  • Designed and tailored training programs using instructional design methods to create effective learning experiences.
  • Supported the marketing team with translation and translated the instructor-led training material in different languages


Technical Support & Training

Caldera
11.2011 - 04.2017
  • Assisted customers and partners with technical support inquiries in multiple languages.
  • Provided product and technical support to customers.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Tested new software release and hardware prior to deployment.
  • Developed various training programs for adult learners
  • Conducted hands-on workshops at the HQ for partners
  • Delivered classrooms onsite by partners and customers internationally
  • Supported the sales teams on international trade fairs

Graphic Designer

Bleue comme une Orange
Strasbourg, France
07.2008 - 10.2011
  • Managed pre-press department for seamless transition from design files to print-ready plates, reducing downtime between jobs.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created artwork for product packaging and promotional materials.
  • Mentored junior designers and provided design guidance to improve standards of overall team output.
  • Utilized Adobe Creative Suite to develop creative designs.
  • Worked with design systems to develop and present prototypes
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Created logos, illustrations and typography for various organizations.
  • Edited and enhanced existing artwork and graphics.

Graphic Designer

Publicis Group (Koufra)
Strasbourg, France
03.2005 - 07.2008
  • Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
  • Developed creative design for print materials, banners and signs.

Graphic Designer

Espace Micro/Impressions Francois
Strasbourg, France
07.2003 - 10.2004
  • Managed pre-press department for seamless transition from design files to print-ready plates, reducing downtime between jobs.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Supported printing press operator team

Technical Illustrator

De Dietrich
Strasbourg, France
05.2003 - 06.2003
  • Drafted and revised CAD drawings to meet client specifications.

Support Technician

Atos Origin
Strasbourg, France
11.2002 - 12.2002
  • Provided customer service by addressing concerns promptly and professionally.

Education

Formation Professionnelle Pour Adultes

Tempus Formation
09.2016 - 01.2017

B.T.S. Communication Graphique

Lycee Gutenberg
09.2000 - 06.2002

Sciences Et Technologies Industrielles - Arts Appliques

Lycee Le Corbusier
09.1997 - 06.2000

Skills

Interpersonal skills

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Sophie JoelSenior Product Trainer