Sophie Joel
Senior Product Trainer
Berlin
Summary
Well-qualified Product Trainer excited to develop successful training plans that meet dynamic company and employee needs. Prepared to bring strong communication, organizational and critical thinking abilities developed over 13-years of training experience to a growth-oriented role.
Overview
21
21
years of professional experience
3
3
Languages
5
5
years of post-secondary education
Work History
Senior Product Trainer
Productsup
2023.01 - Current
- Enhanced customers and employees technical skills by developing and delivering comprehensive training programs.
- Assisted in the selection of appropriate tools and technologies for effective course development and delivery.
- Worked on the implementation and migration to a new Learning Management System with the team.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Revamped outdated training materials, ensuring content remained relevant and engaging for learners and according to group and technology changes.
- Provide coaching and mentoring to peers
- Used critical thinking to break down problems and evaluate solutions
- Monitored and reported team performance metrics
Product Trainer
Productsup
2021.04 - 2023.01
- Delivered tailored training sessions for various roles and different industries to maximize relevance and effectiveness.
- Introduced standardized training for cohesive learning environments.
- Solicited feedback from training participants regularly, using the input to continually refine and improve course content and delivery methods.
- Tracked attendance and evaluated progress for assigned trainees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated on the selection and implementation of a training management system, and other tools.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and implemented successful onboarding program.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by motivating and inspiring others.
Education Specialist
Brandwatch
2017.05 - 2021.01
- Facilitated hands-on workshops, empowering users to confidently apply their newfound skills in real-world situations.
- Coordinated online and onsite training courses.
- Scoped projects to determine the training needs, and develop effective programs.
- Designed and tailored training programs using instructional design methods to create effective learning experiences.
- Supported the marketing team with translation and translated the instructor-led training material in different languages
Technical Support & Training
Caldera
2011.11 - 2017.04
- Assisted customers and partners with technical support inquiries in multiple languages.
- Provided product and technical support to customers.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software release and hardware prior to deployment.
- Developed various training programs for adult learners
- Conducted hands-on workshops at the HQ for partners
- Delivered classrooms onsite by partners and customers internationally
- Supported the sales teams on international trade fairs
Graphic Designer
Bleue comme une Orange
Strasbourg, France
2008.07 - 2011.10
- Managed pre-press department for seamless transition from design files to print-ready plates, reducing downtime between jobs.
- Developed creative design for print materials, brochures, banners, and signs.
- Created artwork for product packaging and promotional materials.
- Mentored junior designers and provided design guidance to improve standards of overall team output.
- Utilized Adobe Creative Suite to develop creative designs.
- Worked with design systems to develop and present prototypes
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Created logos, illustrations and typography for various organizations.
- Edited and enhanced existing artwork and graphics.
Graphic Designer
Publicis Group (Koufra)
Strasbourg, France
2005.03 - 2008.07
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Developed creative design for print materials, banners and signs.
Graphic Designer
Espace Micro/Impressions Francois
Strasbourg, France
2003.07 - 2004.10
- Managed pre-press department for seamless transition from design files to print-ready plates, reducing downtime between jobs.
- Developed creative design for print materials, brochures, banners, and signs.
- Supported printing press operator team
Technical Illustrator
De Dietrich
Strasbourg, France
2003.05 - 2003.06
- Drafted and revised CAD drawings to meet client specifications.
Support Technician
Atos Origin
Strasbourg, France
2002.11 - 2002.12
- Provided customer service by addressing concerns promptly and professionally.
Education
Formation Professionnelle Pour Adultes
Tempus Formation
2016.09 - 2017.01
B.T.S. Communication Graphique
Lycee Gutenberg
2000.09 - 2002.06
Sciences Et Technologies Industrielles - Arts Appliques
Lycee Le Corbusier
1997.09 - 2000.06
Skills
Interpersonal skills
Organizational skills
Adaptability and Flexibility
Analytical and Critical Thinking
Multitasking Abilities
Problem-solving aptitude
Attention to Detail
Self-directed
Creative
Proactive