Souhila Benattia

TE Connectivity GmbH, Ottobrunn

Materials Planning Analyst

February 2017 – Present

• Independent planning, scheduling, and procurement of purchased components from intercompany and external suppliers (national and international).

• Responsible for the Middle East and Arabic-speaking countries.

• Creation of demand forecasts and purchase requisitions based on production plans and sales forecasts.

• Monitoring and managing inventory to prevent shortages or overstock.

• Close collaboration with suppliers and internal departments to optimize the supply chain.

• Conducting inventory analyses and adjustments to ensure material availability.

• Implementation and optimization of ERP systems for material requirements planning.

• Monitoring incoming goods and coordinating reorder and delivery processes.

• Creating and maintaining material master data and purchase orders.

• Assisting in the preparation of material requirements plans for production.

• Performing stock analysis and physical inventory counts.

• Conducting supplier evaluations and ensuring on-time deliveries.

• Collaborating with the production department to ensure material availability.

TE Connectivity GmbH, Ottobrunn

Customer Service Specialist - Medical Division

November 2011 – February 2017

• Sales of products and comprehensive customer support for key accounts (e.g., Fresenius Kabi, Siemens Healthcare, Philips Healthcare).

• Building, expanding, and deepening customer relationships.

• Determining demand quantities for key customers.

• Assisting customers with product inquiries, order status, and returns.

• Analyzing customer feedback and continuously improving service quality.

• Ensuring high customer satisfaction and active complaint management.

• Utilizing CRM systems (e.g., Salesforce) to document interactions and track service requests.

• Collaborating with other departments (e.g., shipping, technical) to resolve customer issues promptly.

• Conducting training for new customer service employees.

• Supporting the implementation of new processes.

EnOcean GmbH, Oberhaching

Sales Support Specialist

March 2011 – October 2011

• Order control.

• Quotation management and follow-up.

• Organizing trade fairs and events.

• Customer and dealer support.

• Communication and coordination with the field sales team.

• International customer visits

Sigma-Aldrich Chemie GmbH, Taufkirchen

Inhouse Sales Specialist

February 2010 – February 2011

• Sales of products and comprehensive customer support for key accounts (e.g., Roche, Bayer, Rentschler, Boehringer).

• Building, expanding, and deepening customer relationships.

• Determining demand quantities for key customers.

• Quotation management and follow-up.

• Order processing (backorder handling), purchase order reservations, call-off orders, sample dispatch.

• Complaint handling and contract management.

• Communication and coordination with the external and internal sales teams.

• Sales support for the Order Management Team in the USA and Irvine.