Sparsha Suresh
Student
Coburg,Bavaria
Education
Master of Science - Electrical, Electronics And Communications Engineering
2024
Completed Course(1st Semester) :
Analytical Instruments, Measurement and Sensor Technology (AIMS)
Master of Science - Electrical, Electronics And Communications Engineering
2023
Ongoing Course (2nd Semester) :
Electronics and Communication Engineering
Bachelor Of Engineering - Electronics & Telecommunication
2018
Work History
Remote Engineer
NTT India GDC Private Limited
05.2021 - 09.2022
- Microsoft PowerShell scripting to perform automation for employee account creation/deletion
- Creation/Deletion/Modification of Employee accounts in Active directory
- Creation of mailbox using MS Exchange Admin Centre.
- Identify issues and engage different teams to assist resolution
- Hands on BMC Remedy and Service Now ticketing tools
- Answer, evaluate, and prioritize requests for assistance from clients experiencing problems with software, networking and other computer-related topics.
- Provided 2nd level technical support and troubleshooting to internal and external clients.
Software analyst
Capgemini Technology Services India Limited
10.2018 - 10.2021
- Providing 24x7 on email support on rotational basis
- Creation/Deletion/Modification of Employee accounts in Active directory
- Hands on troubleshooting issues of Outlook, VPN, Skype, MS teams and Software applications.
- Hands on BMC Remedy and Service Now ticketing tools.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
Skills
- VPNs and proxies
- Good command of Microsoft Office tools
- Active Directory
- Exchange administrator
- PowerShell 70
- Account Management
- Service NOW
- BMC Remedy
- MS Exchange Administrator
Enrichment Program
- Worked as a secretary in NGO "Team Phoenix"
- Volunteer of AWO Group- a social enterprise
- Effective Event Organiser in the Management and State Level Cultural Fest
- Worked as a volunteer in National Level Technical Symposium-TANTRA
- Former Co-Originator of a Cultural Team
Languages
English
Advanced (C1)
German
Beginner (A1)
Timeline
Remote Engineer - NTT India GDC Private Limited
05.2021 - 09.2022
Software analyst - Capgemini Technology Services India Limited
10.2018 - 10.2021
Coburg University of Applied Sciences And Arts - Master of Science, Electrical, Electronics And Communications Engineering
University of Siena - Master of Science, Electrical, Electronics And Communications Engineering
Sri Siddhartha Institute of Technology - Bachelor Of Engineering, Electronics & Telecommunication
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