Highly analytical and commercially minded Business Insights & Reporting Specialist with over 5+ years of experience in data-driven reporting, strategic planning, and revenue performance tracking across Finance, Media, and Freight Forwarding industries. Proficient in Power BI, Excel, SQL, and CargoWise for transforming operational and commercial data into actionable insights. Strong background in pipeline monitoring, executive dashboard creation, and cross-functional stakeholder engagement. Experience includes supporting strategic planning cycles, monitoring revenue trends, and leading data harmonization initiatives across global operations.
• Created Power BI dashboards to visualize transportation costs, delivery timelines, and logistics vendor performance.
• Synthesized data from CRM and project tools to track commercial initiatives and partnership outcomes.
• Delivered market intelligence reports and pipeline monitoring tools that directly supported sales growth planning.
• Enhanced revenue forecasting by integrating external freight indices and customer behavior analytics.
• Translated business needs into systemized reporting structures used across sales, logistics, and executive leadership.
• Provided support in logistics account resolution and issue tracking through structured dashboards and service data analysis.
• Reported trends in customer tickets and escalations, leading to a 15% improvement in service delivery.
• Collaborated with internal reporting teams to generate weekly service-level performance summaries using Excel.
• Designed a performance metrics dashboard for a large logistics client, improving visibility into shipment volumes and delivery SLAs.
• Led cross-functional reporting workshops for clients in transportation and distribution, resulting in better data alignment.
• Used CargoWise-simulated environments to model freight tracking workflows and logistics operations for data analysis projects.
• Created sales and operations planning reports to support end-of-quarter strategy reviews.
• Conducted market research and volume trend analysis to aid commercial forecasting and pricing optimization.
Agile Methodologies
Market Research
Microsoft Excel
Microsoft PowerPoint
Power BI
SAS
Scrum
Tableau
Problem Solving Analysis
Communication
CRM Operations
MS office
Financial analysis
Data visualization
Requirement gathering
Project management
Stakeholder engagement
Change management
Ad-hoc reporting
Process improvement
Customer relationship management
Business process improvement
Data analysis
Decision-making
SQL proficiency
Business process mapping
User acceptance testing
Operations analysis
CRM systems
Operations management
Business Analysis
CargoWise
CargoWise Fundamentals & Reporting (simulated training/project)