Summary
Overview
Work history
Education
Skills
Languages
Work availability
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CustomerServiceRepresentative
Sören Lightburn

Sören Lightburn

Gelsenkirchen,NRW/Germany

Summary

I am a highly motivated and results-driven professional with a strong academic foundation in Business Administration. I have honed my skills through a business-oriented apprenticeship and have accumulated five years of valuable experience in the fields of recruiting and project management. My ability to blend academic knowledge with practical expertise allows me to excel in delivering effective solutions and driving successful outcomes in these key areas. I am dedicated to continuous growth and am committed to contributing my skills and insights to advance the goals of any organization I am a part of

Overview

5
5
years of professional experience

Work history

Recruitment Consultant

Hahn & Friends GmbH & Co. KG
Essen, North Rhine-Westphalia
05.2020 - Current
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Registered new candidates, developing wide-ranging database to meet client recruitment needs.
  • Expertly negotiated salary requirements and finalised arrangements between client and candidate.
  • Developed strong understanding of client companies' values, work culture, and environment.
  • Established positive relationships with prospective candidates through networking and regular communications.
  • Maintained high suitability standards through diligent screening, interview and assessment processes.
  • Attracted top candidates using social media networking.
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
  • Coached candidates through interview process to secure top roles.
  • Requested and contacted candidate references to help hire right people for jobs.
  • Conducted headhunting by identifying and approaching employed individuals to fill vacant positions.
  • Advertised job vacancies through online platforms.
  • Reviewed impact of selection techniques and made necessary improvements.
  • Used sales and marketing techniques to attract business from client companies.
  • Informed candidates about interview results and made job offers to successful interviewees.
  • Interviewed, assessed and matched prospective applicants with vacancies at client companies.
  • Briefed candidates about responsibilities, salary and job benefits.
  • Prepared CVs and correspondence to forward to clients regarding suitable candidates.
  • Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
  • Identified and approached suitable C-level candidates, quickly building strong rapport and conducting executive searches.
  • Demonstrated outstanding headhunting skills to build robust candidate referral network and quality talent pools.
  • Elevated standard of full 360 recruitment process, harnessing strategic planning to generate compelling job adverts and develop targeted training packages.

Active Sourcing

Hahn & Friends GmbH & Co. KG
Essen, North Rhine-Westphalia
05.2020 - 05.2021
  • Evaluated procurement processes and used results to improve workflows and procedures.
  • Advised and guided management teams on decision-making, enabling cost-effective tendering processes.
  • Communicated outcomes of tendering processes to tenderers using official channels.
  • Facilitated project delivery by procuring raw materials and supplies.
  • Attracted top candidates using social media networking.
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
  • Developed strong understanding of client companies' values, work culture, and environment.
  • Registered new candidates, developing wide-ranging database to meet client recruitment needs.

Industrial Clerk

GNS - Gesellschaft für Nuklear-Service mbH
Essen, North Rhine-Westphalia
08.2018 - 03.2020
  • Attended meetings, recorded minutes and provided detailed summary to department.
  • Transcribed dictations, edited drafts and distributed to department.
  • Greeted guests, responded to enquiries and provided instructions.
  • Monitored and purchased office supplies to maintain consistent inventory.
  • Provided invoices and sent reminders for outstanding payments.
  • Maintained clean and organised workstation to comply with office standards.
  • Organised events, booked conference rooms and communicated with caterers.
  • Gathered and registered information on database.
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Assisted accountant in managing accounts receivables and payables to support bookeeping practices.
  • Formulated and submitted weekly reports to manager.
  • Scheduled appointments, meetings and travel accommodations for managers.
  • Sorted and distributed mail to designated recipients to maintain smooth delivery.
  • Photo copied files, scanned records and filed documents by alphabetical order.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Typed reports and drafted letters for executives.
  • Collaborated with team to fulfill tasks and meet deadlines for department.

Stock Manager

Abercrombie & Fitch
Oberhausen, North Rhine-Westphalia
08.2016 - 08.2018
  • Updated inventory management systems to improve product availability data.
  • Achieved stock availability each month through regular ordering and sales analysis.
  • Investigated missing items, discrepancies and losses.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Located and retrieved requested products on shop floor and in storage areas.
  • Trained warehouse staff to maintain stock inventory.
  • Adapted to changing demands and seasonal trends.
  • Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.
  • Optimised efficiency of stock operations using data from hand-held scanners.
  • Scheduled delivery and logistical operations to minimise risk of delays.
  • Tweaked loading and unloading procedures in collaboration with warehouse staff to maximise efficiency.
  • Guaranteed high supply service levels to drive productivity.
  • Minimised reporting errors when working in fast-paced environment with high volume of inventory.
  • Completed opening and closing procedures each day.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Assisted in recruiting, hiring and onboarding store staff.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.

Brand Representative

Abercrombie & Fitch
Oberhausen, North Rhine-Westphalia
08.2014 - 08.2016
  • Communicated product value, quality and style to educate and entice potential customers.
  • Organised and stocked merchandise to keep necessary levels for sales demand.
  • Developed and executed sales promotions, increasing revenue through targeted campaigns.
  • Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
  • Actively participated in daily and department meetings, providing insights and recommendations.
  • Guaranteed client satisfaction by constantly providing standards of company services and values.
  • Maintained display and organisation of department based on visual merchandising guidelines.
  • Enhanced customer experience through all communication channels through professionalism and product knowledge.
  • Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
  • Worked closely with stock team to guarantee product availability and meet client requests.
  • Championed highest level of professionalism and expertise in communication and teamwork.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Explained product benefits maximising customer engagement while driving sales.
  • Recommended merchandise based on exact customer needs, improving sales conversion rates.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Maintained orderly store to provide customers with pleasant shopping experience.
  • Completed opening and closing procedures each day.

Education

Bachelor of Arts - International Management

FOM - Fachhochschule für Ökonomie & Management
Essen, North Rhine-Westphalia
03/2019 - 09/2024

NVQ Level 3 - Office Management

Hahn & Friends GmbH & Co. KG
Essen, North Rhine-Westphalia
09/2020 - 05/2021

NVQ Level 3 - Business Administration

GNS - Gesellschaft für Nuklear-Service mbH
Essen, North Rhine-Westphalia
08/2018 - 05/2020

A-Levels - Business Administration

Eduard-Spranger Berufskolleg
Gelsenkirchen, North Rhine-Westphalia
08/2014 - 06/2017

Skills

  • End-to-end recruitment
  • Candidate management
  • Headhunting
  • Job portal management
  • Fluent in German & English
  • Contract negotiating
  • Talent acquisition
  • Applicant screening
  • Target driven
  • Client management
  • Candidate attraction strategies
  • Client database handling
  • LinkedIn advertising
  • Interview planning
  • Talent management
  • Conflict resolution
  • Organizational development
  • Pre-employment screening
  • Contract negotiation
  • External recruitment
  • Recruitment
  • File and records management
  • Candidate sourcing
  • Employee relations
  • Office 365
  • Microsoft Teams
  • Cloud technologies
  • Strategic planning
  • Operational support
  • Strategic research
  • Budgeting and forecasting
  • Research and development
  • End-to-end recruitment
  • Relationship building
  • Customer relations specialist
  • Organised and efficient
  • Productivity improvement
  • Detail-orientated
  • Excel expertise
  • Time management
  • Communication skills
  • Customer-focused
  • Multilingual
  • Problem-solving

Languages

English
Native
German
Native
Spanish
Beginner

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

You miss 100% of the shots you never take.
Wayne Gretzky

Timeline

Recruitment Consultant

Hahn & Friends GmbH & Co. KG
05.2020 - Current

Active Sourcing

Hahn & Friends GmbH & Co. KG
05.2020 - 05.2021

Industrial Clerk

GNS - Gesellschaft für Nuklear-Service mbH
08.2018 - 03.2020

Stock Manager

Abercrombie & Fitch
08.2016 - 08.2018

Brand Representative

Abercrombie & Fitch
08.2014 - 08.2016

Bachelor of Arts - International Management

FOM - Fachhochschule für Ökonomie & Management
03/2019 - 09/2024

NVQ Level 3 - Office Management

Hahn & Friends GmbH & Co. KG
09/2020 - 05/2021

NVQ Level 3 - Business Administration

GNS - Gesellschaft für Nuklear-Service mbH
08/2018 - 05/2020

A-Levels - Business Administration

Eduard-Spranger Berufskolleg
08/2014 - 06/2017

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