Stacy Balogun
Wilmington
Summary
Experienced Behavior Interventionist successful at helping students cope with academic and social stressors. Friendly and adaptable with 20 years in field. Strong member of counseling and educational teams.
Overview
22
22
years of professional experience
Work History
Behavior Interventionist- Southern Elementary School (Colonial School District)
Positive Directions LLC
08.2024 - Current
- Provide targeted academic support to students struggling in various subjects, collaborating with classroom teachers to develop and implement individualized interventions tailored to student needs.
- Provided targeted behavioral interventions within specialized programs, including Individual Learning Center (ILC), K-1 Intensive, Integration A, and Communication and Socialization Learning (CASL).
- Supported children with various developmental and behavioral disorders, fostering their social and communication skills.
- Conduct small group and one-on-one instruction to help students achieve grade-level expectations, ensuring a focus on their unique learning styles and challenges.
- Monitor student progress regularly, working closely with teachers and parents to communicate outcomes and adjust interventions as necessary to enhance learning gains.
- Conducted weekly small group sessions for students in In-School Suspension (ISS) to enhance their understanding of coping skills, conflict resolution, social awareness, self-management, and self-awareness.
- Implemented effective strategies to enhance learning outcomes and promote positive behavior in classroom settings. In essential coping skills for managing stress and anxiety, with a focus on self-care, social skills, and self-management strategies.
- Fostered a safe and supportive group environment, encouraging open discussions and personal growth.
- Emphasized self-care practices, social skills development, and effective self-management strategies among participants.
- Implement de-escalation techniques for students exhibiting unsafe behaviors, teaching them how to diffuse anger and regain control in challenging situations.
- Develop targeted strategies to reduce problematic behaviors and encourage productive behavior through means such as positive reinforcement in my classroom.
- Developed intervention plans based on established guidelines and individual needs.
- Improved behaviors through modeling, role-playing and other effective strategies.
Peer Support Specialist
RI International
04.2023 - 02.2025
- Provides peer support to engage individuals in a recovery partnership and assists in identifying participant's hopes and dreams and the solutions they seek.
- Teaches recovery and life skills using recovery tools and assists in developing natural supports and community living.
- Coordinates with the individual's clinical team and other supports to arrange services or resources to help the individual achieve their goals.
- Completes clinical documentation as required.
- Understands and adheres to RI International compliance standards in the Code of Conduct and Conflict of Interest Policies.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Behavioral Health Technician
Ponessa Behavioral Health
02.2023 - 08.2024
- Provides direct assistance to children and teenagers with disorders IDD, ODD, Autism, ADHA, etc. to support learning, using, and practicing the skills being developed.
- Worked directly with teachers and staff to implement effective strategies for students with behavioral disorders, enhancing classroom management and support.
- Collaborated with multidisciplinary teams to develop individualized behavior intervention plans, ensuring a holistic approach to student care.
- Conducted daily home visits to educate and model techniques for parents on how to effectively support their children’s behavioral needs.
- Works intensively to implement interventions defined in the Treatment Plan, allows the Client opportunities to practice these skills, and ensures that caregivers can provide the same intervention.
- Maintains frequent contact with the lead clinician to determine treatment revisions that may need to occur quickly.
- Relay each intervention's progress's success and conscientiously collect data for team analysis.
- Documented progress and challenges of students, providing valuable insights for ongoing treatment and support strategies.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
Treatment Advocate (Clinical)
River Oak Treatment Facility
08.2021 - 10.2022
- Responsible for welcoming new patients and assisting with orientation of programming schedule and rules.
- Search patient belongings when new patients are admitted.
- Complete safety rounds and security checks. Coordinate the patient's daily schedule, including treatment meetings, behavior interventions, and general observation of behavior and level of participation.
- Provide support and encouragement to patients.
- Support and encourage patient participation in group, individual, and family counseling services.
- Supported clinical and nursing services for patients as assigned.
- Participate in weekly treatment team meetings and program staff meetings.
- Ensure that all documentation meets contract, licensure, accreditation, and service standards.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
Program Specialist
Boys & Girls Club
03.2021 - 07.2021
- As a teaching staff member, I worked with 2nd and 3rd graders in a classroom of 35 students and, when needed, filled in for the 4th and 5th graders' classes.
- Create lesson plans, assist with homework, and maintain inventory levels.
- Taught a general curriculum to a year level.
- Working with disabled groups of children offers one-on-one assistance, and behaviors are documented on paper.
- Communicate via walkie-talkies and handle light cleaning duties for my classroom.
- Provide structure and guidance and set high expectations for students.
- Implemented strategies to achieve targets related to student learning outcomes.
- Provided a child-safe environment following the child-safe standards.
- Monitor, evaluate, and report student progress in key learning areas.
Customer Service Representative / Chat Representative
Concentrix | Robinhood
05.2020 - 09.2020
- Answered questions and offered technical assistance.
- Responded to email inquiries regarding customer shares.
- Helped customers navigate through the app and maintain basic knowledge of different shares and trade options.
Economic Self-Sufficiency Specialist I (Social Worker)
Department of Children and Families
03.2019 - 11.2019
- Approved or denied applications for food stamps, Medicaid, and cash assistance.
- Conducted phone interviews through inbound and outbound calls to assist clients.
- Maintained client files and ensured confidentiality in accordance with company policies.
- Processed applications for benefits related to food stamps, cash assistance, and Medicaid.
- Utilized the SAVE system for immigrant citizenship verification, CCIS for child support checks, and DAVID for income and dependent verification; processed applications through AMS.
- Entered verified data into Excel spreadsheets, breaking down client qualifications.
- Interviewed clients, uploaded necessary documentation, and communicated approval or denial decisions through formal correspondence.
- Assessed program eligibility while adhering to current regulations, policies, and procedures.
- Followed established company policies to ensure the delivery of quality work.
Customer Service Representative
Wollberg & Michelson | Call Center
08.2018 - 01.2019
- I assisted customers with complaints regarding Instacart orders via inbound phone calls.
- Processed replacements, scheduled re-deliveries, and issued discounts and refunds.
- Provided technical assistance and assisted with processing orders.
- Took the initiative to make independent decisions regarding customer's issues and inquiries.
- Helped with troubleshooting through Albertson's online system to help order groceries.
- Followed up and assisted with discounts due to delays.
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Call Center Representative
Grainger
04.2017 - 12.2017
- Interfaced with customers via inbound and outbound phone calls.
- Trained new hires and provided exceptional customer service for new and existing customers.
- Helped contractors with applications, provided quotes, and entered orders in systems. Probed to uncover customer needs, identified solutions, posted payments, and updated account information.
- Scheduled orders, helped with system navigation, and documented interactions.
Business Insurance Representative
CNA Insurance | Call Center
06.2015 - 11.2016
- Answered inbound phone calls, offered policy information, and accepted and posted payments.
- Offered balance information and made payment arrangements.
- Performed general policy transactions for all coverage lines within the required timeframes.
- Researched and resolved issues from policyholders, agents, and authorized third parties.
- Processed audit split and reinstatement, verbal no-loss statements, cancellation requests, and bill plan changes.
Customer Service Representative
Halpern Eye Care
10.2012 - 03.2015
- Checked patients in and out, verified insurance, and scheduled appointments.
- Updated demographic information, answered patient questions, and maintained HIPAA compliance.
- Maintained medical records, filed paperwork, maintained inventory levels, and authenticated outpatient services.
Homemaker (High-Risk Pregnancy)
Stay at Home Parent
04.2008 - 10.2012
- Ensured household duties were completed and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
- Provided encouragement, support, and access to activities that enabled skills development.
Customer Service & Sales Specialist II (Credit Card Services & Checking/Savings Accounts)
Bank Of America
02.2005 - 04.2008
- Check the status of credit card applications, access check authorization, re-aging accounts, and lowering rates.
- We provide world-class service to our GWIM clients, VIPs, and Banking Center Associates.
- Optimize sales opportunities by marketing and selling multiple bank products.
- Updating account information, Exceeding and Decreasing credit lines, rate reviews, and transfer balances.
- We provide opportunities to upgrade our clients' credit cards with more rewards and benefits while deepening our relationship.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
Customer Service & Sales I (Credit Card Services)
Bank Of America
03.2003 - 02.2005
- Answered telephone inquiries on products and services.
- Conducted telephone interviews to process loan applications.
- Resolved problems for clients.
- Maintain a thorough knowledge of all banking products and services.
- I perform data entry services for the company, punching in customer information, call logs, and successful sales.
- Demonstrates ability to log all notes and follow-up information accurately.
- Meeting daily, weekly, and monthly sales goals.
- Provide excellent customer experience to all clients and guests.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Arts - Human Services And Children And Family Development
Southern New Hampshire University
Hooksett, NH11-2025
Associate of Science - Health And Human Services
Ultimate Medical Academy
Clearwater, FL06-2021
Skills
- Report writing
- expertise in behavior analysis
- Scheduling
- Child development
- Collaborative teamwork
- Student evaluations
- Communication Skills
- Progress tracking
- Documentation and reporting
- Problem-Solving
- Adaptability
- crisis intervention abilities
- intervention planning
Accomplishments
- Managed personal caseload of 34 students.
- Revamped intervention strategies, reducing classroom behavior incidents by 90 %.
- Directed 65 student behavior intervention program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Behavior Interventionist- Southern Elementary School (Colonial School District)
Positive Directions LLC
08.2024 - Current
Peer Support Specialist
RI International
04.2023 - 02.2025
Behavioral Health Technician
Ponessa Behavioral Health
02.2023 - 08.2024
Treatment Advocate (Clinical)
River Oak Treatment Facility
08.2021 - 10.2022
Program Specialist
Boys & Girls Club
03.2021 - 07.2021
Customer Service Representative / Chat Representative
Concentrix | Robinhood
05.2020 - 09.2020
Economic Self-Sufficiency Specialist I (Social Worker)
Department of Children and Families
03.2019 - 11.2019
Customer Service Representative
Wollberg & Michelson | Call Center
08.2018 - 01.2019
Call Center Representative
Grainger
04.2017 - 12.2017
Business Insurance Representative
CNA Insurance | Call Center
06.2015 - 11.2016
Customer Service Representative
Halpern Eye Care
10.2012 - 03.2015
Homemaker (High-Risk Pregnancy)
Stay at Home Parent
04.2008 - 10.2012
Customer Service & Sales Specialist II (Credit Card Services & Checking/Savings Accounts)
Bank Of America
02.2005 - 04.2008
Customer Service & Sales I (Credit Card Services)
Bank Of America
03.2003 - 02.2005
Bachelor of Arts - Human Services And Children And Family Development
Southern New Hampshire University
Associate of Science - Health And Human Services
Ultimate Medical Academy
Similar Profiles
Amirah PulliamAmirah Pulliam
Behavioral Interventionist at Positive Directions & Positive Directions IIBehavioral Interventionist at Positive Directions & Positive Directions II
Jose TorrecillasJose Torrecillas
Direct Care Professional at Positive DirectionsDirect Care Professional at Positive Directions
Patricia GuerreroPatricia Guerrero
House Supervisor at Positive DirectionsHouse Supervisor at Positive Directions
Bethany NewmanBethany Newman
Sales Associate at Kroger's SupermarketSales Associate at Kroger's Supermarket
Emily CastilloEmily Castillo
Froster at Nothing Bundt CakesFroster at Nothing Bundt Cakes