Stacy Johnson
Middletown
Summary
Dynamic Senior General Manager with over 15 years of experience in the restaurant industry. Expert in team leadership, operational management, and developing customer service standards that drive guest satisfaction. Committed to optimizing business operations for sustained growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior General Manager
Bob Evans
Middletown
05.2023 - Current
- Oversaw daily operations to ensure efficient restaurant management.
- Managed staff scheduling and training for optimal team performance.
- Developed and maintained customer service standards to enhance guest experience.
- Recruited, hired, trained, and supervised staff members.
- Worked with multiple units, engaging with the teams on staffing, food quality, and safety.
- Conducted new menu training meetings.
- Provided guidance and direction regarding complex business issues that may arise during daily operations.
General Manager
Bob Evans
Middletown
07.2009 - 05.2023
- Oversaw daily operations and ensured smooth restaurant functionality.
- Managed staff recruitment, training, and performance evaluations.
- Coordinated inventory management and supply chain logistics.
- Enhanced customer service standards through staff training initiatives.
- Fostered a positive workplace culture through team-building activities.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Assistant General Manager
Bob Evans
Middletown
02.2008 - 07.2009
Assistant Manager
Bob Evans
Easton
10.2006 - 07.2008
General Manager
Hilton Garden Inn Hotel
Annapolis
04.2004 - 10.2006
Education
High School Diploma -
Broadneck High
Annapolis, MD05-2001
Skills
- Operational management
- Staff training and development
- Customer service excellence
- Recruitment strategies
- Inventory management
- P&L management
- Policies and procedures implementation
- Organizational skills
- Supervision and training
Certification
- ServSafe Certified
- Proctor ServSafe
- Area Training General Manager
Accomplishments
- Restaurant of the Year 2017
Timeline
Senior General Manager
Bob Evans
05.2023 - Current
General Manager
Bob Evans
07.2009 - 05.2023
Assistant General Manager
Bob Evans
02.2008 - 07.2009
Assistant Manager
Bob Evans
10.2006 - 07.2008
General Manager
Hilton Garden Inn Hotel
04.2004 - 10.2006
High School Diploma -
Broadneck High
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