Summary
Overview
Work History
Education
Skills
Languages
Tel
Personal Qualities
Marital Status
References
Hobbies and Interests
Swimming, Fitness and Voluntary Work
Timeline
Generic
Steena RAMTOHUL

Steena RAMTOHUL

Vacoas

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.As such, I am looking to gain more expertise and seeking a new challenge in a supportive environment.

Overview

5
5
years of professional experience

Work History

Travel Consultant

Kenya Airways
03.2023 - Current
  • Provide customers with information regarding flight schedules, disruptions, fares and connections
  • Issue Tickets and other travel documents
  • Assist customers with problems that may arise during travel
  • Provide assistance in other duties such as scheduling flights and customer complaints
  • Proactively provide feedback to management to avoid future customer issues
  • Explaining applicable fees and taxes for each ticket
  • Process reissue and Refund as needed and within time frame promised to customer.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Work closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Handled sensitive information with professionalism and discretion.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide most relevant advice to clients.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.

Travel Agent Trainee

Garudas Travel & Tours
07.2022 - 03.2023
  • Greet & provide legendary service to everyone who calls or visits the office
  • Assist clients with reservations, transfers and changes
  • Maintain knowledge of evolving travel industry
  • Provide daily administrative support to high producing travel agent
  • Advise clients on variety of package tours and make necessary arrangements
  • Learn and follow all policies and procedures set forth by company and provide accurate documentation of all transaction.
  • Plan details for travel with Amadeus and Galileo including transportation and airlines
  • Stayed up-to-date on industry trends and emerging destinations, providing knowledgeable advice to clients.
  • Provided exceptional customer service by addressing client questions and concerns promptly and professionally.
  • Managed client bookings effectively using reservation systems, minimizing errors in reservation process.

Hostess, Customer Service

New Mauritius Hotels LTD (Beachcomber Golf Resort & SPA)
07.2019 - 12.2019
  • Provide recommendation to clients and coordinate with front office department to meet client requests
  • Attend to client request in terms of reservation plan
  • Adhere to hotel policies, receive and carry out instructions in accordance with hotel policy.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts. Maintained clean and welcoming environment, ensuring comfort of guests throughout their visit.

Education

Kadosh Training Ltd

Kadosh Training Ltd

Kadosh Training Ltd

Cherishley Training Center

High School Diploma -

Private
Mauritius
01.2018

OCEP College
01.2016

Skills

  • Strong Communication Skills
  • GDS knowledge
  • Problem solving
  • Teamwork
  • Adaptability
  • Time Management
  • Thrive Under Pressure
  • Customer Service

Languages

English (Fluent)
French (Fluent)
Mauritian creole (Native)

Tel

+230 5770 7195

Personal Qualities

  • Flexible and hard working
  • Punctual
  • Career oriented

Marital Status

Single

References

  • Mr Amal Gopaul, Educator @ Ministry of Education, 5946 0351
  • Mr Deven Varden, Course Coordinator @ Kadosh Training Services ltd, 5498 6818

Hobbies and Interests

  • Jogging
  • Swimming
  • Fitness
  • Voluntary Work
  • Reading

Swimming, Fitness and Voluntary Work

Being fit makes me choose the right path into adopting a healthy lifestyle which is priceless.

It helps with a better posture, focus and fulfilling a project with maximum concentration. 

Timeline

Travel Consultant

Kenya Airways
03.2023 - Current

Travel Agent Trainee

Garudas Travel & Tours
07.2022 - 03.2023

Hostess, Customer Service

New Mauritius Hotels LTD (Beachcomber Golf Resort & SPA)
07.2019 - 12.2019

Kadosh Training Ltd

Kadosh Training Ltd

Kadosh Training Ltd

Cherishley Training Center

High School Diploma -

Private

OCEP College

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Steena RAMTOHUL