Stefan Partenie
IT Consultant
Elsdorf
Summary
I am a Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
In my years of working in this field I have become a Detail-oriented technical support engineer with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
6
6
Languages
Work History
First Level IT Support
BWI GmbH (Bundeswehr und Industrie)
Meckenheim
04.2023 - Current
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Provided testing and systems administration support as required by multi-disciplinary teams.
Computer Technician
Freelance
Elsdorf
07.2009 - Current
- Arranged maintenance sessions to discover and mend inefficiencies.
- Kept records of fixes and repairs for future reference.
- Performed routine maintenance to prevent system outages and failures.
- Managed security options and software in computers to maintain privacy and protection from attacks.
- Assessed performance of operating systems, software and hardware and addressed any problems observed.
- Maintained scanners, printers and other computer peripheral equipment.
- Presented cost-effective recommendations to management for improving current computing systems and teleprocessing networks.
- Investigated cause of equipment damage or loss to determine overall liability for repairs or replacement.
First Level IT Support
BWI via Ferchau
Meckenheim
09.2022 - 04.2023
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Developed expertise in variety of technical disiplines including cloud services and network management.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
It Helper
Computa Center via Unique GmbH
Sindorf
08.2021 - 12.2021
- Demonstrated flexibility and reliability in adapting to dynamic tasks.
- Maintained accurate records for efficient information tracking.
- Managed customer enquiries, ensuring prompt and positive support.
- Executed precise administrative tasks for streamlined operations.
- Maintained high level of support by consistently improving knowledge of operating systems and application software.
- Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
IT Business Support
Plus Net PLC
Sheffield
09.2018 - 02.2019
- Reduced issue resolution times by creating support technical documentation and knowledge base articles.
- Troubleshot and debugged IT systems for error-free functionality and end-user satisfaction.
- Worked with project teams to guarantee solutions developed met acceptance criteria.
- Reviewed existing IT systems and internal processes, collected and analysed data to identify improvement areas.
- Answered user queries regarding computer hardware and software operation.
- Installed and configured hardware and software components.
- Facilitated timely resolution of complex IT issues by managing escalation to third line support teams.
Collections and Recoveries Advisor
Santander Bank
Sheffield
04.2018 - 09.2018
- Conducted thorough analyses of clients' situations to develop personalised and actionable recommendations.
- Provided expert advice and guidance to clients on personal and professional matters.
- Collaborated with clients to implement recommended strategies, providing ongoing support and monitoring progress for successful outcomes.
- Built strong relationships with clients to facilitate open dialogue and effective problem-solving
- Offered ongoing support to clients, answering questions, addressing concerns and adapting strategies as circumstances changed.
- Communicated complex concepts to clients in clear, concise, and understandable manner.
- Exercised sound judgment and discretion when dealing with sensitive client information.
Education
Bacalaureat - Mathematics and Computer Sciences
Liceul Teoretic Tudor Vladimirescu
Bucuresti/Romania 10.2005 - 06.2009
Skills
Liaised with contractors and suppliers to achieve high-quality systems
Improved network performance through rigorous testing and analysis
Produced accurate and consistent IT documentation and version control systems
Explained technical concepts using clear and concise language
Logical thinker with top problem-solving abilities Communicates well with non-technical audiences for speedy resolutions Background in delivering exceptional customer service whilst carrying out maintenance and repairs
Timeline
First Level IT Support
BWI GmbH (Bundeswehr und Industrie)
04.2023 - Current
First Level IT Support
BWI via Ferchau
09.2022 - 04.2023
It Helper
Computa Center via Unique GmbH
08.2021 - 12.2021
IT Business Support
Plus Net PLC
09.2018 - 02.2019
Collections and Recoveries Advisor
Santander Bank
04.2018 - 09.2018
Computer Technician
Freelance
07.2009 - Current
Bacalaureat - Mathematics and Computer Sciences
Liceul Teoretic Tudor Vladimirescu
10.2005 - 06.2009