Stefania Boiko
Tallinn,Harjumaa
Summary
Friendly student aspiring to find position in commerce industry. Prepared to apply communication skills and help team. Excited to engage in busy environment and embrace opportunities. Upbeat Restaurant Hostess well-versed with reservations and scheduling. Alert and observant to customer needs. Track record of addressing questions and resolving complaints in professional manner.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Restaurant hostess
HMP Hotellid
Tallinn, Harjumaa
2022.09 - Current
- Coordinated staffing and restaurant layout to efficiently seat and serve customers.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Monitored dining room and guest flow to maximise table usage, minimising waiting times by [Number]%.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Promoted process improvement by communicating guest feedback to service talent and chefs.
- Managed restaurant reservations, skilfully maximising guest capacity whilst preventing overbooking.
- Warmly greeted guests.
Education
Advertising and Public Relations
Tallinn University
Tallinn 2022.09 -
Jazz music vocalist
Tartu Ülikooli Viljandi Kultuuriakadeemia
2019.09 - 2021.05
Skills
- Social trends awareness
- Facebook and Instagram ads
- Influencer engagement
- Content publishing tools
- IG reels
- Broad musical repertoire
- Multilingual
- Confident a cappella or accompanied
- Audience engagement techniques
- Confident performer
- Reading music
- Grammar skills
- Self-publishing experience
- Public relations
- Knowledge of Logic pro X, Inshot, Picsart, Prequel, Photoshop, Garage Band
Languages
English
Advanced
Estonian
Advanced
Russian
Native
Timeline
Restaurant hostess
HMP Hotellid
2022.09 - Current
Advertising and Public Relations
Tallinn University
2022.09 -
Jazz music vocalist
Tartu Ülikooli Viljandi Kultuuriakadeemia
2019.09 - 2021.05