Stefanie Karlsch

Key Responsibilities

Customer Onboarding

• Guide new clients through the onboarding process, ensuring that they understand how to use Raisenow's platforms and solutions effectively.

Account Management:

• Maintain regular contact with existing clients to understand their needs, provide updates, and address any issues that may arise.
• Build and maintain strong, long-lasting client relationships.

Training and Support:

• Provide training sessions to clients, ensuring they are knowledgeable about the features and functionalities of Raisenow's products.
• Offer ongoing support to troubleshoot and resolve client issues promptly.

Client Advocacy:

• Act as the voice of the customer within the company, gathering client feedback and working with the product development team to implement improvements.
• Advocate for clients' needs and requirements to ensure their success with the platform.

Performance Monitoring:

• Monitor clients' usage and performance metrics to ensure they are achieving their fundraising goals.
• Provide insights and recommendations to help clients maximize their use of the platform.

Renewals and Upselling:

• Work collaboratively with the sales team to identify growth opportunities within existing accounts.

Strategy Development:

• Help clients develop and optimize their fundraising strategies using data-driven insights and best practices.

• Ensured smooth service desk operations, acting as a facilitator between the customer and other support departments.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.

• Loaded and unloaded laboratory analyzers, identifying samples requiring further testing.
• Loaded samples onto centrifuges and other sample preparation equipment, ensuring attention to detail throughout.

• Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
• Managed high volumes of correspondence with excellent record-keeping and minimal response times.

• Trained staff and contractors on occupational and environmental health compliance.
• Independent performance of occupational health examinations

• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Routinely performed clinical duties independently