Excel (Pivot Tables, Formulas, Lookup)
STEFANO GRUMI
Engineering Graduate | Digital Operations & Data Enthusiast
Klemkestrasse 35, Berlin
Summary
Fast-learning engineering graduate based in Berlin with hands-on experience in digital platform support, customer service, and structured operations. Currently working for a global social media advertising platform through my role at Concentrix, handling billing queries, campaign setups, and account access troubleshooting. Building foundational skills in data analytics and automation (Python, SQL, n8n and others) and eager to grow within a purpose-driven, international team to grow in digital operations and user-focused roles.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Social Media Customer Support Specialist
Concentrix
04.2025 - Current
- Provide bilingual support for a global social media advertising platform.
- Handle billing issues, campaign setup, and asset management.
- Work under SLAs with structured documentation and process accuracy.
- Collaborate with cross-functional international teams.
Engineer Assistant
Falone Engineering
09.2023 - 12.2023
- Supported layout and documentation of solar PV projects (AutoCAD + PV Case).
- Assisted in technical compliance and energy grid access documentation.
Education
Master of Science - Mechanical Energy Engineering
01.2020 - 01.2023
- Graduated cum laude. Focus on energy systems, optimization, and sustainability.
- 110L/110
Bachelor of Science - Industrial Management Engineering
01.2015 - 01.2020
- Graduated. Focus on processes, operations, and technical management.
- GPA: 102/110
Skills
Customer Service Excellence
Active Listening
Social Media Advertising Support
CRM (Customer Relationship Management)
Digital Communication
Team Collaboration
Fast Learning
Ownership & Accountability
Time Management
Stress Management
Adaptability
Attention to Detail
Analytical Thinking
Problem Solving
Critical Thinking
Certification
SQL for Data Analysis, Profession AI, 2025
Software
Python (basic scripting, logic, JSON)
SQL (basic queries, joins)
Google Drive (Docs, Sheets, Forms)
ChatGPT (task automation, content generation)
N8n (learning by doing – beginner level)
Meta Business Suite / Ads Manager
Facebook Business Manager
AutoCAD
PVCase
CATIA
Ansys
DesignBuilder (EnergyPlus)
Music - Piano Player
Playing Piano for 15 years with a passion for modern jazz and contemporary music.
Consent
In accordance with Article 6(1)(a) of the EU General Data Protection Regulation (GDPR), I hereby give my consent for the processing of my personal data included in this document for the purposes of recruitment and selection by the receiving organization.
Timeline
Social Media Customer Support Specialist - Concentrix
04.2025 - Current
Engineer Assistant - Falone Engineering
09.2023 - 12.2023
University of L'Aquila - Master of Science, Mechanical Energy Engineering
01.2020 - 01.2023
University of L'Aquila - Bachelor of Science, Industrial Management Engineering
01.2015 - 01.2020