Summary
Overview
Work History
Education
Skills
Certification
Software
Music - Piano Player
Consent
Timeline
STEFANO GRUMI

STEFANO GRUMI

Engineering Graduate | Digital Operations & Data Enthusiast
Klemkestrasse 35, Berlin

Summary

Fast-learning engineering graduate based in Berlin with hands-on experience in digital platform support, customer service, and structured operations. Currently working for a global social media advertising platform through my role at Concentrix, handling billing queries, campaign setups, and account access troubleshooting. Building foundational skills in data analytics and automation (Python, SQL, n8n and others) and eager to grow within a purpose-driven, international team to grow in digital operations and user-focused roles.

Overview

2
2
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Social Media Customer Support Specialist

Concentrix
04.2025 - Current
  • Provide bilingual support for a global social media advertising platform.
  • Handle billing issues, campaign setup, and asset management.
  • Work under SLAs with structured documentation and process accuracy.
  • Collaborate with cross-functional international teams.

Engineer Assistant

Falone Engineering
09.2023 - 12.2023
  • Supported layout and documentation of solar PV projects (AutoCAD + PV Case).
  • Assisted in technical compliance and energy grid access documentation.

Education

Master of Science - Mechanical Energy Engineering

University of L'Aquila, University Of L'Aquila
01.2020 - 01.2023
  • Graduated cum laude. Focus on energy systems, optimization, and sustainability.
  • 110L/110

Bachelor of Science - Industrial Management Engineering

University of L'Aquila, University Of L'Aquila
01.2015 - 01.2020
  • Graduated. Focus on processes, operations, and technical management.
  • GPA: 102/110

Skills

Certification

SQL for Data Analysis, Profession AI, 2025

Software

Excel (Pivot Tables, Formulas, Lookup)

Python (basic scripting, logic, JSON)

SQL (basic queries, joins)

Google Drive (Docs, Sheets, Forms)

ChatGPT (task automation, content generation)

N8n (learning by doing – beginner level)

Meta Business Suite / Ads Manager

Facebook Business Manager

AutoCAD

PVCase

CATIA

Ansys

DesignBuilder (EnergyPlus)

Music - Piano Player

Playing Piano for 15 years with a passion for modern jazz and contemporary music.

Consent

In accordance with Article 6(1)(a) of the EU General Data Protection Regulation (GDPR), I hereby give my consent for the processing of my personal data included in this document for the purposes of recruitment and selection by the receiving organization.

Timeline

Social Media Customer Support Specialist - Concentrix
04.2025 - Current
Engineer Assistant - Falone Engineering
09.2023 - 12.2023
University of L'Aquila - Master of Science, Mechanical Energy Engineering
01.2020 - 01.2023
University of L'Aquila - Bachelor of Science, Industrial Management Engineering
01.2015 - 01.2020

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STEFANO GRUMIEngineering Graduate | Digital Operations & Data Enthusiast