Steffen Smutny

In a one-and-a-half-year management trainee program, I worked at the supervisor level in the Event Sales, Marketing, and HR departments. Furthermore, I spearheaded a weekly sustainability project to integrate a long-term sustainability strategy.

I organized and managed a wide variety of events, including weddings, national holidays, conferences, and corporate events with up to 200 participants. I played a key role in launching the new image film and gained valuable insights into strategic and creative marketing. I also spearheaded the health days and other appreciation activities, handled the monthly salary payments, and managed the entire applicant process.

In addition to the general duties of a receptionist, I provided personalized service to both national and international guests, ensuring an exceptional experience. I was responsible for managing guest complaints and reviews, maintaining high levels of guest satisfaction. I trained and mentored apprentices and dual students, ensuring the team delivered high-quality service and continued professional development.