Summary
Overview
Work History
Education
Skills
Real Estate License - Description
Continuing Education - Description
Professional Development
Timeline
Generic

Steffon Nuzzi

Laurel

Summary

Results-oriented and motivated New Hire Supervisor with 4 years of experience in managing and developing successful teams. Proven track record of effectively overseeing the onboarding process and facilitating training programs to ensure new employees' seamless integration into the organization. Skilled in providing strategic leadership and direction to maximize team performance, promote employee engagement, and drive operational efficiency. Strong communication and interpersonal skills, with a keen ability to build relationships with stakeholders at all levels. Dedicated and passionate about fostering a positive and inclusive work environment that empowers individuals to achieve their full potential. Highly motivated and results-driven Real Estate Agent with 2 years of experience in the industry. Strong negotiation skills and in-depth knowledge of the real estate market, allowing for effective client representation and satisfaction. Demonstrated ability to build and maintain positive relationships with clients, colleagues, and industry professionals. Adept at utilizing a variety of marketing strategies and technology tools to drive sales and achieve targets. Dedicated to providing exceptional customer service and ensuring seamless transactions from start to finish.

Overview

6
6
years of professional experience

Work History

New Hire Supervisor

M&T Bank
10.2023 - Current
  • Trained and supervised a team of new hires, ensuring they understood company policies and procedures
  • Developed and implemented an onboarding program for new hires, resulting in increased efficiency and reduced training time
  • Conducted performance evaluations and provided feedback to new hires, improving their productivity and job satisfaction
  • Created and maintained training materials and resources for new hires, ensuring consistent and effective training across the team

Realtor

Long and Foster
07.2022 - Current
  • Negotiated favorable terms and conditions for clients in purchase and sale agreements, resulting in a 95% satisfaction rate based on post-closing surveys
  • Conducted thorough market research and analysis to determine property values and market trends, resulting in accurate pricing and quick sales
  • Developed and maintained strong relationships with clients, providing personalized service and guidance throughout the buying and selling process
  • Negotiated contracts and resolved any issues or conflicts to ensure smooth transactions and client satisfaction
  • Coordinated and managed open house events, advertising campaigns, and property showings to attract potential buyers and maximize sales opportunities

Contact center representative

M&T Bank
10.2021 - Current
  • Responded promptly and professionally to inbound phone calls, emails, and live chat messages, resolving customer queries and providing accurate information
  • Handled a high volume of customer inquiries regarding product features, pricing, and order status, ensuring customer satisfaction and retention
  • Utilized CRM software to input and update customer information, track interactions, and generate reports on call and resolution statistics
  • Collaborated with cross-functional teams to address and resolve escalated customer issues, ensuring timely resolution and customer happiness
  • Achieved and consistently exceeded weekly and monthly key performance indicators (KPIs), including call handling time, customer satisfaction, and first call resolution rate

Mortgage Banker

M&T Bank
10.2019 - 10.2021


  • Processing mortgage payment
  • Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
  • Proactively identified opportunities for cross-selling additional products or services to existing clients.

Cashier

Walmart
12.2018 - 10.2019
  • Processed cash and credit transactions accurately and efficiently, ensuring correct change is returned to customers
  • Provided friendly and prompt customer service, addressing inquiries and concerns in a professional manner
  • Operated cash register, barcode scanner, and other equipment to facilitate transactions

Education

Real estate licensure - Real estate

CE Shop
Online
05.2022

High school diploma -

Seaford High School
Seaford, DE
02.2018

Skills

  • Real Estate Law
  • Banking
  • Sales Management
  • Customer Service
  • Digital Banking

Real Estate License - Description

Successfully completed the state licensing exam and obtained a real estate license, enabling me to legally represent buyers and sellers in real estate transactions. This comprehensive licensing process involved thorough knowledge of state and federal laws, ethics, contracts, and professional conduct. This license demonstrates my commitment to professionalism and ethical practices in the industry.

Continuing Education - Description

Committed to lifelong learning and staying informed about emerging trends and best practices in real estate. Attend industry conferences, seminars, and workshops to expand knowledge in areas such as green building practices, real estate technology, and sustainable development. Continuously seek opportunities to grow and enhance skills to provide exceptional service to clients and adapt to the ever-changing real estate landscape.

Professional Development

Actively engaged in professional development opportunities and industry associations. Attended conferences, seminars, and workshops to stay updated on current trends and best practices within the real estate sector., Member of the National Association of Realtors, regularly participating in networking events and professional development sessions to enhance industry knowledge and expand professional connections.

Timeline

New Hire Supervisor

M&T Bank
10.2023 - Current

Realtor

Long and Foster
07.2022 - Current

Contact center representative

M&T Bank
10.2021 - Current

Mortgage Banker

M&T Bank
10.2019 - 10.2021

Cashier

Walmart
12.2018 - 10.2019

Real estate licensure - Real estate

CE Shop

High school diploma -

Seaford High School
Steffon Nuzzi