Steffon Nuzzi
Laurel
Summary
Detail-oriented Credit Assistant with expertise in credit evaluations and financial reporting. Skilled in problem resolution and project management, enhancing customer satisfaction through effective negotiation and training. Experienced in onboarding and mentoring employees, fostering strong team performance and engagement.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Credit Assistant
Bank of America
Newark
10.2025 - Current
- Reviewed credit applications for accuracy and compliance with bank policies.
- Maintained customer files with up-to-date credit histories, payment records, and account statuses to enable accurate assessments.
- Processed incoming payments to update customer accounts accurately and promptly.
- Resolved payment disputes and negotiated repayment plans with clients to enhance customer satisfaction and retention.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Recovered lost revenue by actively engaging with customers on past due accounts, ensuring timely payment resolutions.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Provided training and support to junior agents in best collection practices and tools.
Real Estate Agent
Long And Foster Real Estate
Salisbury
11.2022 - Current
- Assisted clients in buying and selling residential properties.
- Negotiated contracts and facilitated communication between buyers and sellers to ensure smooth transactions.
- Conducted market research to analyze property values and identify market trends for informed client decisions.
- Prepared comparative market analyses to provide clients with accurate property valuations and market insights.
- Collaborated with mortgage brokers to secure financing for clients.
- Utilized MLS systems to list properties and track sales activity.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
New Hire Trainer
M&T Bank
Millsboro
10.2019 - 04.2023
- Facilitated onboarding sessions for banking operations new hires, enhancing their integration into the team.
- Mentored and coached newly hired employees in their roles and responsibilities.
- Developed onboarding materials including handbooks and manuals to support new hires' understanding of company policies.
- Developed training materials tailored to M&T Bank's policies and procedures.
- Collaborated with department heads to ensure training alignment with business needs.
- Provided guidance on job-related issues to new hires during their first weeks with the organization.
- Tracked individual trainee progress during onboarding to confirm alignment with performance expectations.
- Gathered feedback from recently hired employees regarding their experience during onboarding.
Mortgage Customer Service Representative
M&T Bank
Millsboro
06.2019 - 10.2019
- Guided customers through mortgage process, clarifying closing costs, fees, and interest rates.
- Educated clients on mortgage products and services, enhancing their understanding of options available.
- Provided guidance on loan products and services to prospective borrowers.
- Defined repayment terms for consumers, ensuring understanding of potential default consequences.
- Processed incoming payments from borrowers according to established procedures.
- Trained new representatives on call handling procedures and company policies.
Crew Trainer
McDonald's
Seaford
02.2017 - 06.2019
- Trained new crew members on food preparation and customer service standards, ensuring adherence to quality expectations.
- Trained new team members on specific operational procedures in a restaurant setting.
- Provided constructive feedback to team members, enhancing service quality and fostering teamwork.
- Provided friendly and prompt service, enhancing overall customer experience.
- Processed customer orders accurately and efficiently at busy service counter.
- Monitored stock levels and ordered supplies, supporting seamless inventory management.
Education
Associate of Science - Computer Science
Del Tech
Georgetown, DE06-2026
Skills
- Credit risk assessment
- Credit evaluation
- Financial analysis
- Financial reporting
- Data analysis
- Microsoft Excel expert
- Project management
- Licensed real estate agent
Real estate law
- Real estate marketing
- Customer engagement
- Problem resolution
Certification
Excel
Timeline
Credit Assistant
Bank of America
10.2025 - Current
Real Estate Agent
Long And Foster Real Estate
11.2022 - Current
New Hire Trainer
M&T Bank
10.2019 - 04.2023
Mortgage Customer Service Representative
M&T Bank
06.2019 - 10.2019
Crew Trainer
McDonald's
02.2017 - 06.2019
Associate of Science - Computer Science
Del Tech