Stella Sophia Colon
Dormagen
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
8
8
years of professional experience
Work History
Hotel Management Trainee
Maritim Hotel
01.2024 - Current
- Conducted regular room inspections, ensuring adherence to high-quality standards for guest comfort and safety.
- Developed strong relationships with vendors for timely delivery of supplies and services at competitive prices.
- Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
- Answered telephone calls and emails to assist customers in making reservations.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
Shift Manager
Starbuck, Amrest
03.2023 - 12.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Waitress & Bartender
Salon/Metzgerei Schmitz
10.2022 - 03.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Service Worker
Dean & David
07.2022 - 09.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Upheld company standards of excellence through consistent delivery of high-quality services.
Sales Associate
Urban Outtfitters
05.2022 - 07.2022
Sales Associate Intern
Galeria Kaufhof
11.2018 - 11.2018
Waitress
Elements of Flavour
09.2016 - 02.2017
Education
Hotelmanager Apprenticeship - Hotel Management
Berufskolleg Ehrenfeld
Köln, Germany04.2026
Mittlere Reife mit Qualifikation -
Wilhelm Ferdinand Schüssler Tagesschule
06.2020
Skills
- Presales
- Sales
- Customer service focus
- Punctual and Reliable
- Cash Handling
- Flexible Schedule
- Word (Software) Kompetenz
- Microsoft Office
Languages
Englisch
Deutsch: Muttersprache
Birthcounty
United States of America (American and German Citizenship)
Personal Information
Date of Birth: 03/14/2004
Hobbies and Interests
- Cooking
- Tennis
- Fashion
Accomplishments
Service at "Nacht der jungen Sterne" Köln, Germany 25.06.2024
Timeline
Hotel Management Trainee
Maritim Hotel
01.2024 - Current
Shift Manager
Starbuck, Amrest
03.2023 - 12.2023
Waitress & Bartender
Salon/Metzgerei Schmitz
10.2022 - 03.2023
Service Worker
Dean & David
07.2022 - 09.2022
Sales Associate
Urban Outtfitters
05.2022 - 07.2022
Sales Associate Intern
Galeria Kaufhof
11.2018 - 11.2018
Waitress
Elements of Flavour
09.2016 - 02.2017
Hotelmanager Apprenticeship - Hotel Management
Berufskolleg Ehrenfeld
Mittlere Reife mit Qualifikation -
Wilhelm Ferdinand Schüssler Tagesschule
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