Stephani Gubalani
Barobo,Surigao del Sur
Summary
To achieve a challenging and rewarding position that will upgrade my knowledge, skills and abilities, to effectively apply what I have learned from my experiences and trainings in a growth-oriented company.
Overview
8
8
years of professional experience
Work History
Assistant Server
Virgin Voyages , Resilient Lady
08.2023 - Current
- Maintained a clean and organized dining area for an enjoyable sailors experience.
- Greeted all sailors warmly upon arrival, setting a positive tone for their dining experience from the start.
- Demonstrated knowledge of menu offerings, making recommendations based on guest preferences and dietary restrictions.
- Supported team members during peak hours, facilitating smooth service flow and minimizing wait times.
- Provided backup support during staff shortages or unexpected increases in patron volume, maintaining seamless service standards despite challenges.
- Enhanced customer satisfaction by providing timely and attentive service to guests.
- Handled guest inquiries professionally and courteously, resolving issues promptly to maintain satisfaction levels.
Beverage Administrative Assistant
Virgin Voyages Scarlet Lady
03.2022 - 08.2023
- Provides secretarial, clerical and assist management with a variety of tasks
- Operate company tools including Embarkation Supervisor, ARS, Time & Attendance, Incident Management, AIMs, MXP, Apollo Solutions, ERP, VMS and others
- Assisting the supervisor in any admin/operational task; Delivering Cabin Request, Bimini operations and Bimini Cabana Checks Charging, Bar Disputes, Food & Safety Inspection Findings; in charge of inputting & following up to the team
- Communicate important information to the team as directed
- Cabin assignments/allocations for crew
- Assist crew members wherever necessary and maintain good working relationships
- Coordinate new hire/crew onboarding process and communications
- Assist with work records to ensure appropriate hours are inputted and accounted for
- Maintain files, schedules, training records for beverage crew.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Executive Assistant (Food and Beverage Division)
OKADA MANILA - Forbes 5 Star Integrated Hotel, Resort & Entertainment
03.2018 - 02.2022
- Provides administrative support, supervises venue to ensure efficient operations in the restaurant
- Supports Management and Teams through a variety of tasks related to organization
- Maintain knowledge and ensure compliance with departmental policies and standard service procedures
- Overseeing all the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service
- Produce daily reports such as; Purchase orders, Cost/Transfer, Automatic Data Processing/Payroll, Sales and others
- Staffs Scheduling, ensuring the proper manning of different workstations based on operational demand
- Resolve customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations
- Creating, planning and updating Menu of the restaurants and special occasions or event
- Work in concert with the Dining/Culinary team to ensure needs are being met
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
03.2017 - 06.2017
- Completed the Internship Program (822 Hours) in Human Resources Talent Acquisition Department at OKADA MANILA
- Onboarding Administrative support for Mass Contract Signing
- Assigned in Pre-Employment Requirement Orientation and Collection
- Assigned in HR Concierge for Government Benefits Application Administration and Anticipate Employee Personnel inquiries.
06.2016 - 08.2016
- Completed 400 hours Training at The Royal Mandaya Hotel
- Assigned as Food and Beverage Receptionist and Server in the Main Restaurant Outlet
- Serves as 'tour guide' by helping them choose premium items from the menu by suggestive selling and up selling
- Take orders and deliver food and beverage in a timely manner
- Utilized a personal system to organize customers' orders and provide excellent service
- Acquired loyal customers and received outstanding reviews
- Assisting the Accounts Payable Clerk in recording & auditing all the data
- Balance sheet reconciliation
- Data entry/Credit Check.
Education
Bachelor of Science in Hospitality Management -
Mindanao State University Main Campus
Marawi City,Philippines07.2017
Skills
- Detail-oriented and dependable individual with seven years' of experience in Hospitality Industry
- Proficient communication skills both verbal and written
- Proficient in Microsoft Office applications and Internet
- Collaborative and able to work in teams
- Motivated and always willing to learn new things
- Able to work with minimum supervision and can handle pressure
- Delivers exceptional customer service
- Exceptionally well organized with ability to multitask
Timeline
Assistant Server
Virgin Voyages , Resilient Lady
08.2023 - Current
Beverage Administrative Assistant
Virgin Voyages Scarlet Lady
03.2022 - 08.2023
Executive Assistant (Food and Beverage Division)
OKADA MANILA - Forbes 5 Star Integrated Hotel, Resort & Entertainment
03.2018 - 02.2022
03.2017 - 06.2017
06.2016 - 08.2016
Bachelor of Science in Hospitality Management -
Mindanao State University Main Campus
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