Enthusiastic and goal-oriented professional with a proven track record in customer service, sales, and team leadership. Strong communication, organizational, and problem-solving skills. Thrives in fast-paced environments. Builds rapport with diverse stakeholders, consistently exceeding sales targets and delivering exceptional customer experiences and currently pursuing part-time study in Organic Skincare Formulation and Beauty Brand Business Management at Formula Botanica. Actively developing expertise in the cosmetics/natural beauty industry. Applies acquired knowledge and skills to build a part-time skincare business creating and marketing natural beauty products.
Hi, I’m
Stephanie Forret
Sydney,NSW
Summary
Overview
13
years of professional experience
Work History
Wanderlust RetreatSydney, NSW
Customer Service and Administration Manager
08.2022 - Current
Job overview
- Oversee daily operations of a camping ground, ensuring high guest satisfaction through effective management of accommodations, bookings, and events.
- Administered bi-weekly staff payroll through Xero software by calculating, collecting, and entering data.
- Manage financial aspects of the business, including budgeting, accounting, and reporting.
- Hire, train, and supervise staff to ensure efficient operations and excellent customer service.
- Established strong customer relationships through excellent communication and attentive service.
- Managed booking enquiries and maintained different booking platforms.
- Greeted and engaged with visitors, guests and event organizers to provide guests an exceptional time.
ITS ManagementSydney, NSW
2IC Team Leader
04.2018 - 08.2022
Job overview
- Monitored live chats to resolve issues proactively
- Engaged with each operator to provide support and guidance
- Led team meetings to discuss strategies, address concerns, and promote team cohesion
- Developed and implemented training programs to enhance operator skills and efficiency
- Provided conflict resolution and maintained a positive team environment
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
ITS Management
Assistant Team Leader (ATL)
08.2016 - 04.2018
Job overview
- Monitored live chats from Bronze & Polish Bronze operators to ensure quality
- Assisted in advancing operators' knowledge and skills
- Conducted coaching and training sessions during Academy Week
- Tracked ongoing development and progress of team members
- Provided weekly feedback and documented improvements for new operators.
ITS ManagementSydney, NSW
Representative Call Centre
03.2015 - 08.2016
Job overview
- Answered constant flow of customer calls and Live Chats with minimal wait times.
- Handled customer requests, built productive relationships, resolved complex issues, and fostered customer loyalty
- Managed a high-volume workload efficiently
- Provided accurate, valid, and complete information to customers
- Engaged with other departments, including VIP, R&D, Banking, Payment, and Risk Management.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
NEU's German Bread
Customer Service Manager
07.2013 - 03.2015
Job overview
- Managed the wholesale sector, acquiring and overseeing existing wholesale clients in the food industry
- Negotiated deals with hotels, restaurants, and caterers, consistently exceeding sales targets
- Conducted prospecting, market research, and targeted marketing to match products with demographics
- Supervised, recruited, trained, and managed a team of around 20 people, fostering a positive and productive work environment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
NEU's German Bread
Sales Assistant
04.2011 - 09.2011
Job overview
- Conducted sales, recommended products, and handled cash register transactions accurately and efficiently
- Provided exceptional customer service, building rapport with customers and addressing their needs effectively
- Managed product displays to enhance shop appearance and increase sales, demonstrating initiative and attention to detail.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Coordinated logistics and catering for meetings and sales events.
Education
Formula BotanicaOnline
Organic Skincare Formulation and Beauty Brand Business Management from Organic Skincare Formulation
07.2025
University Overview
European Business School, HamburgGermany
Education Level Business Management from Real Estate Agent
01.2010
University Overview
Skills
- Sales and Customer Service: Proven ability to build rapport, exceed sales targets, and deliver exceptional customer experiences
- Team Leadership: Experience in supervising, recruiting, training, and managing teams of various sizes
- Communication: Excellent written, verbal, and presentation skills, effectively communicating with diverse stakeholders
- Organization and Coordination: Strong organizational and coordination skills, thriving in fast-paced environments
- Problem-Solving: Demonstrated ability to identify and resolve complex issues efficiently and effectively
- Technical: Proficient in MS Office Suite, including Excel for data analysis and reporting
- Attention to Detail
- Driven and Determined
- Relationship Building
Additional Information
Additional Information
Proven experience in project management, organization, prioritization, and delivery of organizational objectives., Solid client service skills with an emphasis on providing solutions and exceeding expectations., Demonstrated ability to work effectively in a team environment, adapt to change, and contribute to a cohesive team.Languages
German (native)
English (proficient)
French (Basic)
Timeline
Customer Service and Administration Manager
Wanderlust Retreat
08.2022 - Current
2IC Team Leader
ITS Management
04.2018 - 08.2022
Assistant Team Leader (ATL)
ITS Management
08.2016 - 04.2018
Representative Call Centre
ITS Management
03.2015 - 08.2016
Customer Service Manager
NEU's German Bread
07.2013 - 03.2015
Sales Assistant
NEU's German Bread
04.2011 - 09.2011
Formula Botanica
Organic Skincare Formulation and Beauty Brand Business Management from Organic Skincare Formulation
European Business School, Hamburg
Education Level Business Management from Real Estate Agent
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