Stephanie Littleton
Laurel
Summary
Results-oriented retail leader with extensive experience at GameStop, adept in developing sales strategies and enhancing customer service. Proven ability to improve operational efficiency and drive revenue growth through effective team building and comprehensive employee training. Skilled in inventory management and problem-solving, consistently achieving high-quality outcomes in fast-paced settings.
Overview
26
26
years of professional experience
Work History
DMIT
GameStop
Seaford
07.2024 - Current
- Deliver effective performance metrics daily.
- Acknowledged top achievers and supported underperforming locations.
- Conducted site assessments for optimization opportunities.
- Managed staff timetables.
- Assisted in achieving district goals.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Delivered prompt solutions to address customer concerns.
- Organized recurring calls to ensure alignment across SM, ASM, and RK.
- Met deadlines while maintaining high-quality deliverables.
- Executed process modifications for enhanced performance.
Store Manager
GameStop
Camden
09.2020 - Current
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Retail Sales Associate
GameStop
Rehoboth Beach
04.2017 - Current
- Used product knowledge to suggest items to match client needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Addressed customer questions and concerns regarding products and services.
- Kept informed about new products arriving at the store on a regular basis.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
Assistant Store Manager
RadioShack
Rehoboth Beach
01.2015 - 04.2017
- Implemented successful business strategies to increase revenue and target new markets.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coached and developed store associates through formal and informal interactions.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Supervised cash handling processes to ensure accuracy of transactions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Store Manager
Dragon's Lair
Georgetown
01.1999 - 01.2015
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and supervised new employees.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed daily banking activities such as deposits and withdrawals.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06-2003
Skills
- Customer service
- Inventory management
- Financial analysis
- Sales strategy
- Team building
- Employee training
- Visual Merchandising
- Relationship management
- Operational efficiency
- Site assessment
- Problem-solving
- Excellent communication
- Self-Directed
- Leadership
- Planning
- Organization
- Attention to detail
- Active listening
- Decision-making
- Microsoft Word
Timeline
DMIT
GameStop
07.2024 - Current
Store Manager
GameStop
09.2020 - Current
Retail Sales Associate
GameStop
04.2017 - Current
Assistant Store Manager
RadioShack
01.2015 - 04.2017
Store Manager
Dragon's Lair
01.1999 - 01.2015
High School Diploma -
Cape Henlopen High School
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