Stephanie Moisa
Customer Success Manager
Kleve
Summary
Accomplished Key Account Manager with a proven track record at Metapack Ltd, excelling in client relationship building and data-driven decision making. Enhanced profitability by analyzing market trends and implementing strategic growth initiatives. Leveraged cross-functional collaboration to drive business development, achieving a 20% increase in client satisfaction. Skilled in account performance analysis and client onboarding.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Key Account Manager
Metapack Ltd
07.2023 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
Customer Success Manager
Metapack Ltd
04.2022 - 06.2023
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Project Management for business critical areas where customers had to take actions and support was required
Operations Excellence Manager
DHL Supply Chain
04.2016 - 03.2022
- Supporting Go Lives for several warehouses in Germany and the Netherlands, support on the Blue Yonder Go Live
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Collaborated with stakeholders to identify opportunities for process enhancements, leading to improved customer satisfaction.
- Implemented Lean Six Sigma methodologies to reduce waste and increase efficiency within the organization.
- Close relationship with the DHL customers on improvements and BAU business improvements
Financial Support
Police Headquarter
08.2012 - 03.2016
- Payment office where all finances of the Baden Wuerttemberg police were managed and documented
Education
Qualified - Law
Lawyer Assistance
Böblingen, Germany07-2002
Skills
Key account management
Client relationship building
Account management
Business development
Lead generation
Account development
Cross-functional collaboration
Data-driven decision making
Revenue generation
Client needs assessment
Account performance analysis
Client onboarding
Teamwork and collaboration
Timeline
Key Account Manager
Metapack Ltd
07.2023 - Current
Customer Success Manager
Metapack Ltd
04.2022 - 06.2023
Operations Excellence Manager
DHL Supply Chain
04.2016 - 03.2022
Financial Support
Police Headquarter
08.2012 - 03.2016
Qualified - Law
Lawyer Assistance
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