Stephen Antony
Oberkirch,Germany
Summary
Dynamic and results-driven professional with a strong foundation in operations management and business planning. Demonstrates expertise in P&L management, project management, and root cause analysis, ensuring efficient and effective business operations. Proven track record in team management, training, and leadership, fostering a collaborative work environment. Adept at communication and liaising, with exceptional skills in customer service and complaint handling. Proficient in scheduling software navigation and MS Office suite, including PowerPoint and Word. Committed to continuous improvement and achieving organisational goals through strategic decision-making and problem-solving.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Operation Coordinator
Heritage Ayurveda
Oberkirch, Germany
2022.03 - 2026.04
- Nurtured and sustained client relations to maintain smooth flow of operations through establishment of quarterly meetings and regular site visits
- Prepared comprehensive presentations ahead of Client Contractors Annual Performance Reviews, listening to feedback and ensuring this was integrated for development
- Addressed and sought to overcome a range of operational challenges with clients, presenting relevant and appropriate solutions
- Positively responded to industry climate changes and identified potential turning points, leveraging on them through adjustment of staffing modules
- Established processes for procurement and identified selection of local suppliers, partnering with them as part of service delivery and commitment to excellence
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Lead the implementation of operational strategies contributing towards organisational growth.
Warehouse Assistant
Getir
Berlin
2021.04 - 2022.03
- In charge of inbound shipment processes from our suppliers and ensuring the quality and physical count match the purchase order
- Ensure ultimate and best quality of office supplies
- Continuous optimization and analysis of the existing processes and procedures within warehouse operations.
- Responsibility for the entire warehouse management and all associated processes
- Monitoring of KPIs to improve customer service.
- Implementing Lean management techniques continually improves processes, reduces waste, and increases efficiency.
- Leading, motivating, and developing employees as well as further developing team spirit
Logistics Executive
Surabhi Build wares
India
2019.06 - 2019.09
- E-way bill specialist
- Standard cost agreement
- Vendor supplies
Internship
J.J Shipping
India
2019.03 - 2019.05
- Handling of documents involved in air freight
- Forwarding
- Supervision of daily operations
Internship
Lulu Web store
India
2018.04 - 2018.05
- Logistics activities are inbound and outbound
- Accident Reporting
- Operations koi
- Standard cost agreement
Internship
Dp World
India
2017.05 - 2017.06
- Main activity is import, export, and pre shipment to maintain Customer satisfaction and feedback
- Operational relationship
Education
MBA -
Berlin School Of Business And Innovation
Berlin 2021.01 - 2022.01
Bachelor Of Vocation - Logistics
Mes College Marampilly
India 2016.01 - 2019.01
Skills
- Management efficiency
- Customer service
- Complaint handling
- Team management
- DATEV
- IOS PROM
- Connect DE
- Backoffice Gmat
- Lyreco
- Operations management
- Girnet
- FFP P2/P1
- Planradar
- Commitment
- Problem Solving
- Adaptability
- Self-motivated
- Goal-oriented
- Written communication
- Oral communication
- Interpersonal communication
- MS Office
- MS PowerPoint
- MS Word
Custom Section
Commitment, Problem Solving Abilities, Adaptability, Self-motivated, Goal-oriented, Excellent written, oral, and interpersonal communication skills, MS Office, MS PowerPoint, MS Word, English, C2, German, B1
Project
- Impact of Technology On Supply Chain Management And Logistics
- Case Study of Suzuki
Languages
German
Upper intermediate
English
Fluent
Timeline
Operation Coordinator
Heritage Ayurveda
2022.03 - 2026.04
Warehouse Assistant
Getir
2021.04 - 2022.03
MBA -
Berlin School Of Business And Innovation
2021.01 - 2022.01
Logistics Executive
Surabhi Build wares
2019.06 - 2019.09
Internship
J.J Shipping
2019.03 - 2019.05
Internship
Lulu Web store
2018.04 - 2018.05
Internship
Dp World
2017.05 - 2017.06
Bachelor Of Vocation - Logistics
Mes College Marampilly
2016.01 - 2019.01