STEPHEN ASHMAN
Wilmington
Summary
Seasoned Executive Director with significant expertise in strategic planning, operational management, and team leadership. Demonstrated ability to drive growth via innovative solutions and proactive leadership style. Strengths include strong interpersonal skills, financial acumen, and commitment to fostering positive organizational culture. Notable impact includes turning around underperforming departments and implementing effective strategies for long-term success.
Overview
29
29
years of professional experience
Work History
Executive Director Product Cash/Check
JPMorgan Chase & Co.
01.2023 - Current
- Encourage, empower, and motivate my team to accomplish objectives.
- Lead initiatives to optimize cash and check-handling services, ensuring alignment with organizational goals and industry standards.
- Develop strategic plans that improve operational efficiency and reduce costs through innovative solutions.
- Collaborate with cross-functional teams to implement new technologies that enhance service delivery and customer satisfaction.
- Direct the implementation of advanced cash management systems, resulting in a 15% reduction in processing time.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Cultivate relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Provide oversight of all departments to ensure compliance with established policies and procedures.
Practice Administrator
Delaware Cardiovascular Associates
Wilmington
04.2022 - 01.2023
- Managed operations at a leading cardiovascular practice, focusing on enhancing administrative efficiency and patient care quality.
- Developed and implemented streamlined processes to optimize workflow and reduce costs.
- Ensured compliance with healthcare regulations and standards, improving service delivery.
- Facilitated communication and collaboration among medical staff to maintain a cohesive and productive work environment.
- Introduced cost-saving measures that reduced overhead by 15%.
- Developed new patient scheduling system, increasing appointment efficiency by 20%.
- Led team in achieving full compliance with healthcare standards, improving audit scores.
- Implemented staff training programs, resulting in a 25% increase in patient satisfaction.
- Coordinated with medical directors to enhance service delivery and operational efficiency.
Multiple Store (Branch) Manager
TD
05.2016 - 04.2022
- Managed multiple branches within the TD network, focusing on driving operational efficiency and customer satisfaction.
- Emphasized staff development through training programs aimed at enhancing service quality and achieving sales targets.
- Implemented consistent standards across locations to ensure regulatory compliance and seamless customer experiences.
- Collaborated with regional management to identify growth opportunities and optimize branch performance.
- Developed strategies to enhance product offerings and customer engagement, contributing to increased market share.
- Led a team across multiple branches, achieving a 15% increase in overall sales performance.
- Streamlined branch operations, reducing processing times by 20% and improving customer service ratings.
- Implemented staff training initiatives that resulted in a 25% improvement in employee retention.
- Collaborated on cross-branch marketing campaigns, boosting customer foot traffic by 10%.
- Monitored and reported on branch performance metrics, informing strategic decisions.
Director Of Human Resources, Communications & Strategic Initiatives
Anesthesia Services, P.A. (ASPA)
Newark
01.2013 - 05.2016
- Led Human Resources, Communications, and Strategic Initiatives at Anesthesia Services, focusing on enhancing productivity and morale through strategic changes.
- Managed key administrative functions including HR, training, and internal audits, while developing recruitment strategies to align candidates with organizational needs.
- Collaborated with executives to drive business growth through innovative HR practices and performance management systems.
- Spearheaded strategic projects to improve service delivery using advanced technology solutions, ensuring effective project execution and metric tracking.
- Built partnerships with vendors and clients through effective communication.
- Implemented organizational changes to boost productivity and morale.
- Managed HR, training, audit, and administrative functions.
- Created recruitment programs with background screening for better job fit.
- Collaborated with leadership to advance business growth and HR innovation.
Vice President / Head of the Eastern Region Sales Call Center
ING Direct
Wilmington
01.2005 - 01.2013
- Led the Eastern Region Sales Call Center, overseeing a team of 24 managers and over 260 employees.
- Focused on mentoring and training staff, fostering leadership and career advancement.
- Analyzed complex data to create reports that informed senior management decisions.
- Managed operations efficiently, achieving budget goals while maintaining high productivity and customer satisfaction.
- Guided a team of 24 managers and 260+ employees, emphasizing leadership development.
- Analyzed data to produce reports that supported senior management's strategic decisions.
- Delivered monthly presentations to 150 employees and organized large-scale sales conferences.
- Managed operations under budget in 2008, maintaining productivity and customer satisfaction.
- Held the role of Six Sigma Black Belt, focusing on enhancing process efficiency and managing significant internal projects.
- Utilized expertise in Lean Six Sigma DMAIC methodology to boost profitability and productivity.
- Successfully implemented strategic improvements that led to substantial cost reductions.
- Led process improvements resulting in over $2 million in cost savings on initial project.
- Applied Lean Six Sigma DMAIC methodology to enhance operational productivity.
- Managed key internal projects to drive quality improvements and efficiency.
Front Line Manager
ING Direct
Wilmington
01.2000 - 01.2005
- Managed a team of 15-20 sales associates, focusing on delivering excellent customer service and maintaining strong communication with regional management.
- Oversaw phone call monitoring and individual performance reviews to offer tailored support.
- Implemented contests and performance incentives to boost team productivity and enhance employee morale.
- Directed a team of 15-20 sales associates, ensuring high-quality customer service.
- Monitored calls and assessed employee performance, providing personalized feedback.
- Initiated contests and incentives, leading to improved team productivity and morale.
Team Leader
First USA / Bank One
Wilmington
01.1997 - 01.2000
- Led a team of 20 in the collections department, focusing on daily operations and target achievement.
- Collaborated closely with team members to consistently exceed set goals.
- Maintained regular performance tracking and communicated insights to senior management, fostering a culture of continuous improvement.
- Managed a 20-member team, ensuring daily operations aligned with targets and expectations.
- Exceeded aggressive performance goals through strategic planning and team motivation.
- Provided detailed performance reports to senior management, driving informed decision-making.
Education
Bachelor of Science - Organizational Management
Wilmington University
Wilmington, DE06-2009
Skills
- Financial Operations
- Leadership and Development
- Project Management
- Strategic Planning
- Program leadership
- Human resources management
- Stakeholder relations
- Lean Six Sigma
- Data analysis
Websites
Timeline
Executive Director Product Cash/Check
JPMorgan Chase & Co.
01.2023 - Current
Practice Administrator
Delaware Cardiovascular Associates
04.2022 - 01.2023
Multiple Store (Branch) Manager
TD
05.2016 - 04.2022
Director Of Human Resources, Communications & Strategic Initiatives
Anesthesia Services, P.A. (ASPA)
01.2013 - 05.2016
Vice President / Head of the Eastern Region Sales Call Center
ING Direct
01.2005 - 01.2013
Front Line Manager
ING Direct
01.2000 - 01.2005
Team Leader
First USA / Bank One
01.1997 - 01.2000
Bachelor of Science - Organizational Management
Wilmington University