Stephen A. Williams
Bear
Summary
Dynamic Scrum Master and Agile Coach with a proven track record at Comcast, driving high-quality software delivery and team performance. Expert in Agile methodologies and stakeholder engagement, I transformed teams into self-managing units, enhancing productivity by over 20%. Committed to fostering collaboration and continuous improvement across diverse project environments.
Overview
25
25
years of professional experience
Work History
Scrum Master, Agile Coach
COMCAST/PYRAMID CONSULTING
Philadelphia
01.2020 - Current
- Transformed Campaign Management and Loyalty departments, ensuring high-quality software delivery.
- Conducted daily stand-ups, sprint planning, grooming sessions, and retrospectives to enhance workflow efficiency.
- Collaborated with Product Owners to prioritize product backlog items, ensuring alignment with business needs.
- Provided detailed reports on team metrics, status updates, and capacities to maintain stakeholder awareness.
- Ensured project outcomes by forging strong connections with stakeholders and aligning goals.
- Facilitated training on Agile concepts, improving team's application of techniques.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Architect Team Lead/Scrum Master, Comcast Marketing Architecture Team (MarTech)
COMCAST/PYRAMID CONSULTING
Philadelphia
01.2020 - Current
- Oversaw leadership of a 12-person Solutions Architect team by facilitating Agile methodologies and ceremonies.
- Delegated work from the product backlog based on business needs and resource capacity, collaborating with project managers and product owners to meet deadlines.
- Ensured transparency and accountability by managing weekly reports on the team's performance.
- Co-founded and managed the Martech ARB as well as the M&S MarTech and SalesTech ARB.
- Created and offered additional materials to enhance training.
Scrum Master/Project Manage CRM Team
PMI/MISSIONSTAFF
Newtown Square
04.2020 - 07.2020
- Team Leadership: Led a CRM (Customer Relationship Management) team of 25 members, utilizing tools such as MS Teams, Azure DevOps, Java, AWS, and Github for development
- Agile Transformation: Transformed a 30-member waterfall project support team into a single Agile team consisting of 12 high-performing members
- Mentorship: Mentored the newly formed Agile team to function as a self-managed, high-delivery unit, fostering a culture of continuous improvement
- Agile Coaching: Coached external management teams and stakeholders in the adoption of Agile principles and practices, promoting Agile methodologies across the organization
- Bug Intake Process: Implemented and managed an intake process for adding new bugs to Azure DevOps, ensuring efficient tracking and resolution of issues
Scrum Master
BANK OF AMERICA/DIVERSANT
Newark
08.2019 - 03.2020
- Team Leadership: Led two SAFe application software development scrum teams, each consisting of twelve members
- Utilized tools such as Java, AWS, Github, Jira, JQL, Portfolio, and Confluence
- Agile Team Formation: Successfully stood up 2 new agile teams and enabled them to function as self-managing and high-delivery units
- Capacity Planning: Improved team delivery commitments and capacity planning for sprints by identifying and tracking hidden tasks, resulting in increased customer satisfaction
- Agile Retrospective: Facilitated Agile adoption Retrospective for the organization with leadership, guiding teams towards enhanced performance based on outcomes
- Impediment Removal: Removed obstacles for the team by escalating issues to leadership, resulting in speedy delivery of customer issue solutions
- PI Planning: Conducted quarterly PI planning meetings with stakeholders and senior management to provide team estimates and ensure alignment of project goals
Scrum Master, Application Software Development Teams
COMCAST/CEI
Philadelphia
07.2016 - 07.2019
- Managed six Agile software development teams, encompassing four Kanban and two Scrum teams.
- Leveraged development tools including Java, AWS, Splunk, Github, Jira, JQL, Portfolio and Confluence.
- Agile Team Formation: Successfully stood up 3 new agile teams and enabled them to function as self-managing, high-delivery units
- Led backlog grooming, story writing, and product demo activities for continuous improvement.
- Actively engaged in cross-functional collaboration for backlog management.
- Boosted team productivity by raising velocity by more than 20 story points per sprint.
- Facilitated discussions with senior leadership, aligning project goals and priorities during quarterly sessions.
Scrum Master/Project Manager
JP MORGAN CHASE/EXPERIS
Wilmington
03.2016 - 06.2016
- Team Leadership: Managed three scrum teams responsible for software defect management of the Integrated Disputes Management System
- Backlog Management: Tracked and managed product backlog, burndown metrics, velocity, and task breakdown, ensuring efficient workflow and timely delivery
- Progress Monitoring: Monitored project progress and communicated updates to stakeholders
- Identified and mitigated team risks and impediments, including blocking issues and critical defects, on a daily basis
- Agile Coaching: Educated and reinforced scrum methodology and Agile framework to team members and key stakeholders, promoting Agile best practices
- Project Oversight: Directed and led the development team from project initiation through the delivery of the final product, ensuring high-quality outcomes
Senior Project Manager/Scrum Master
CAPITAL ONE/YOH
Wilmington
06.2015 - 01.2016
- Dual Role: Performed the dual role of Project Manager and Agile Scrum Master for the migration of lower environments to Amazon Cloud Services (AWS)
- Cloud Migration Leadership: Provided direction and leadership to agile work groups responsible for migrating all lower application environments to the cloud
- Meeting Participation: Actively participated in meetings, technical discussions, reviews, and release planning to ensure project alignment and progress
- Agile Facilitation: Conducted Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring the timely delivery of high-quality deliverables
- Performance Tracking: Implemented Agile metrics and performance indicators to track progress, identify bottlenecks, and optimize team productivity
- Scrum Evaluation: Evaluated information radiators and Scrum issues on a daily basis to maintain project transparency and address any impediments
Senior Project Manager/Scrum Master
BARCLAYCARD/THE JUDGE GROUP
Wilmington
08.2013 - 05.2015
- Agile Coaching: Educated and reinforced scrum methodology and Agile framework to team members and key stakeholders, promoting Agile best practices
- Project Oversight: Directed and led the development team from project initiation through the delivery of the final product, ensuring high-quality outcomes
- Agile Team Formation: Worked in tandem with various agile coaches to facilitate the spin-up of new agile teams as the company shifted away from waterfall methodology
Senior Project Manager/ Scrum Master
DOW CHEMICAL COMPANY/ACCENTURE LLC
Philadelphia
02.2010 - 07.2013
- Team Leadership: Scrum Master for two Agile teams responsible for managing and overseeing the extraction and transformation processes used for data warehousing
- Communication and Collaboration: Facilitated effective communication and collaboration between team members and external teams responsible for data load processes
- Agile Coaching: Coached and guided teams in Agile practices, fostering a culture of continuous improvement and self-organization
- Backlog Management: Collaborated with Product Owners to refine and prioritize the product backlog, ensuring alignment with business goals and stakeholder needs
Project Manager
FIRST DATA CORPORATION/ACCENTURE LLC
Wilmington
05.2005 - 02.2010
- Team Leadership: Project Manager of a large, multi-national project team for the Debit IT portion of the new RFID-based, contactless debit card transaction management system
- Documentation: Oversaw the creation and maintenance of comprehensive documentation to support the system's implementation and use
- Training: Developed and delivered training programs to ensure that all stakeholders and end-users were proficient in using the new system
Team Lead / Application Architect
FIRST DATA CORPORATION
Wilmington
08.2001 - 05.2005
- Impact Analysis: Served as Project Lead responsible for researching existing systems to determine the impact of daylight savings expansion
- System Enhancements: Identified and outlined necessary enhancements to accommodate the daylight savings expansion
- Stakeholder Collaboration: Collaborated with stakeholders to ensure that all requirements and impacts were thoroughly assessed and addressed
- Project Management: Oversaw the implementation of required changes, ensuring timely and effective system upgrades
Senior Applications Architect /Team Lead
FISERV SECURITIES, INCORPORATED
Philadelphia
07.2000 - 08.2001
- System Enhancements: Led the design and implementation of enhancements to the COBOL-based in-house and SIS statement systems
- Cost-Basis Information: Modified the existing in-house system to provide cost-basis information on monthly customer statements, ensuring accurate and comprehensive financial reporting
Education
BUSINESS ADMINISTRATION PROGRAM -
Purdue University Global
01.2021
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
Kaplan University
01.2012
DIPLOMA - COMPUTER PROGRAMMING
Computer Learning Center (CLC)
01.1989
Skills
- Stakeholder Engagement
- Software Development Life Cycle
- Agile Methodologies
- Waterfall Methodology
- Agile Sprint Management
- Story writing
- Data-Driven Estimations
- Experienced with Agile Software
- Confluence Documentation
- Trello Task Coordination
- Experienced in Smartsheet
- ServiceNow Workflow Optimization
- Agile Methodology Coaching
- Agile Team Onboarding
- Project Management
- Collaborative Team Development
- Team Leadership
- SAFe Framework Expertise
- Artificial Intelligence Tools
Personal Information
Title: Scrum Master/ Program Manager
Affiliations
- HOA Board Member
- Tech Team
- Youth and Young adult mentor for my local church
Timeline
Scrum Master/Project Manage CRM Team
PMI/MISSIONSTAFF
04.2020 - 07.2020
Scrum Master, Agile Coach
COMCAST/PYRAMID CONSULTING
01.2020 - Current
Architect Team Lead/Scrum Master, Comcast Marketing Architecture Team (MarTech)
COMCAST/PYRAMID CONSULTING
01.2020 - Current
Scrum Master
BANK OF AMERICA/DIVERSANT
08.2019 - 03.2020
Scrum Master, Application Software Development Teams
COMCAST/CEI
07.2016 - 07.2019
Scrum Master/Project Manager
JP MORGAN CHASE/EXPERIS
03.2016 - 06.2016
Senior Project Manager/Scrum Master
CAPITAL ONE/YOH
06.2015 - 01.2016
Senior Project Manager/Scrum Master
BARCLAYCARD/THE JUDGE GROUP
08.2013 - 05.2015
Senior Project Manager/ Scrum Master
DOW CHEMICAL COMPANY/ACCENTURE LLC
02.2010 - 07.2013
Project Manager
FIRST DATA CORPORATION/ACCENTURE LLC
05.2005 - 02.2010
Team Lead / Application Architect
FIRST DATA CORPORATION
08.2001 - 05.2005
Senior Applications Architect /Team Lead
FISERV SECURITIES, INCORPORATED
07.2000 - 08.2001
BUSINESS ADMINISTRATION PROGRAM -
Purdue University Global
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
Kaplan University
DIPLOMA - COMPUTER PROGRAMMING
Computer Learning Center (CLC)
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