Summary
Overview
Work History
Education
Skills
Timeline
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Stephen S K Thomas

Oudenarder Str. Berlin

Summary

IT Support Engineer, experience with end-user support and able to explain complex technical terms in a compressive way. Motivated in providing solutions to user and capable of prioritizing workload to ensure balance, stress and SLA.

Willingness to learn new technologies and able to understand diverse technical topics.

A team player and collaborative asset, always ready to help-out a teammate to achieve a goal.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Workplace Technology Intern

Forto
04.2024 - Current
  • Mobile Device Management of devices - Windows, Mac, iPhone and Android using Kandji and Meraki MDM.
  • Identity and access Management on IDP(OneLogin , Google Workspace) 1 & 2 Level support.
  • Management of Audio visual conference rooms and systems. ( Google Meet conference.
  • Google workspace user administration - Google groups, service account, organizational unit (OU) Structure, security Policies (Yubikeys).
  • VoIP user management - Zoom phone and licenses.
  • IT User support via Jira service management.
  • Asset management and IT procurement.
  • Infrastructure and door access management- Kisi

Technical Operations Intern

Habyt
10.2023 - 03.2024
  • Mobile device management using Meraki system manager- device fleet includes Windows, Mac and iPhones.
  • Provisioning of user account in Google workspace.
  • End user support and keeping up to SLA support tickets to ensure a consistently high level of service.
  • Troubleshooting of hardware( Laptop, iPhones and printers) and software( Office 365, Salesforce Roles, Freshdesk, confluence )
  • Employees onboarding and off-boarding.


IT Technical Support Intern

Global Tech
08.2021 - 02.2022
  • Providing assistance for employee with minor software and hardware problems.
  • Established new users' accounts and profiles and deal with password issues.
  • Keep computer systems running smoothly and ensure users get maximum benefit from them.
  • Rapidly establish good working relationship with customers and other professionals, such as software developers
  • Take staff or clients through series of actions, either face-to-face or over phone, to help set up systems or resolve issues

Education

Master of Arts - Digital Leadership

Media Design Hochschule
Berlin
04.2001 -

Bachelor of Science - Information Technologies

Ternopil Ivan Pului National Technical University
Ternopil,Ukraine
08.2017 - 06.2021

Skills

  • Jira Service Management
  • Jira Confluence
  • Office 365
  • Google Workspace
  • Hardware support
  • IT Troubleshooting
  • Technical Support
  • Hardware and software installation
  • Mobile Device Management (MDM)
  • Automated Device Enrollment
  • Apple Business Manager
  • System Troubleshooting
  • Printer troubleshooting
  • CSS3
  • HTML 5
  • Excellent Communication

Timeline

Workplace Technology Intern

Forto
04.2024 - Current

Technical Operations Intern

Habyt
10.2023 - 03.2024

IT Technical Support Intern

Global Tech
08.2021 - 02.2022

Bachelor of Science - Information Technologies

Ternopil Ivan Pului National Technical University
08.2017 - 06.2021

Master of Arts - Digital Leadership

Media Design Hochschule
04.2001 -

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Stephen S K Thomas