Steva Mbonda
Student
Birmingham
Summary
I am an organized and health and safety-focused professional dedicated to creating a welcoming environment for customers, guests, and visitors. My strong communication, relationship building, and influencing skills enable me to foster customer relationships that install confidence and loyalty. I prioritize understanding and responding to customer needs, ensuring that each individual receives exceptional care and attention. I am currently seeking a challenging role within a well organised company that will allow me to grow within the industry.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Waitress
Mint Recruitment Agency
Birmingham, B21
08.2024 - 12.2024
- Delivered exceptional customer service in a fast-paced dining environment, ensuring that each guest received a memorable experience from greeting to farewell.
- Accurately took orders and served food and beverages, demonstrating attention to detail and a commitment to high-quality service.
- Managed customer requests and handled payments efficiently, maintaining a positive attitude and fostering a welcoming atmosphere.
- Collaborated effectively with kitchen staff and fellow team members to ensure seamless service and timely delivery of meals.
- Adapted to a flexible schedule, successfully balancing evening, weekend, and holiday shifts to meet operational needs.
- Contributed to a positive team atmosphere, supporting colleagues and participating in a culture of teamwork and cooperation.
- Exhibited strong communication skills, effectively interacting with guests and addressing their needs promptly and courteously.
Bakery Assistant
Le Patisserie Ltd
Birmingham, B21
04.2023 - 07.2023
- Prepared and managed the cooking of hot and cold food items, ensuring high quality and timely service for customers.
- Demonstrated comprehensive knowledge of menu items, effectively communicating options and recommendations to customers.
- Presented and wrapped food orders neatly and accurately, prioritizing customer satisfaction and brand standards.
- Monitored and re-stocked sandwich supplies to maintain adequate offerings throughout service hours.
- Operated the till efficiently to process orders, handle payments, and provide accurate change to customers.
- Adhered to all operational policies and procedures, ensuring compliance with company standards.
- Implemented best practices in food handling, safety, and sanitation, maintaining a clean and safe work environment.
Education
Access - Science
Bournville College Birmingham
Birmingham 04.2001 -
Nursing -
University of IUGET
Cameroon 04.2001 -
A Level - Biology, Chemistry, ITC -
GBHS of Nyalla
Cameroon 04.2001 -
GCE - French, English, Math, Biology, Chemistry, Compute
GBHS of Nyalla
Cameroon 04.2001 -
Skills
Customer service skills
Teamworking
Patience
Attention to detail
Sensitivity
Understanding
Persuading skills
Negotiating skills
Initiative
Verbal communication skills
Computer skills
Software proficiency
Hobbies
- Reading, especially classics and Shakespeare
- Dancing, including afro dancing
- Going to the gym
- Playing in team sports
Timeline
Waitress
Mint Recruitment Agency
08.2024 - 12.2024
Bakery Assistant
Le Patisserie Ltd
04.2023 - 07.2023
Access - Science
Bournville College Birmingham
04.2001 -
Nursing -
University of IUGET
04.2001 -
A Level - Biology, Chemistry, ITC -
GBHS of Nyalla
04.2001 -
GCE - French, English, Math, Biology, Chemistry, Compute
GBHS of Nyalla
04.2001 -