Stevan Kostic
IT Administrator
Offenbach/Main
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
4
4
years of professional experience
3
3
Languages
Work History
IT Support Specialist
Frankfurt School of Finance and Management (LanIT24 GmbH)
07.2023 - 07.2025
- Office 365: Configuration, administration, and support.
- Analysis and troubleshooting of IT issues.
- Active Directory: User management, group policies, and security settings.
- Windows Server: Administration, operation, and maintenance of customer management systems, including basic CRM configuration.
Software Developer
Sinovo GmbH
11.2022 - 07.2023
- Development of front-end and back-end code according to specifications.
- Quick familiarization with new programming code.
- Ensuring professional communication with the team and clients.
- Creation of clean, well-documented, and maintainable code.
IT Administrator
Petersonline
12.2021 - 07.2022
- Ticket processing
- WordPress programming
- Customer behavior analysis
- Server setup
Education
Bachelor of Science - Informatics
Frankfurt University of Applied Science
Highschool - Informatics
Theodor-Heuss-Schule
Middle School -
Geschwister-Scholl-Schule
Skills
Java Programming
C/C
Spring Boot
React
PostgreSQL
undefinedPersonal Information
Timeline
IT Support Specialist
Frankfurt School of Finance and Management (LanIT24 GmbH)
07.2023 - 07.2025
Software Developer
Sinovo GmbH
11.2022 - 07.2023
IT Administrator
Petersonline
12.2021 - 07.2022
Bachelor of Science - Informatics
Frankfurt University of Applied Science
Highschool - Informatics
Theodor-Heuss-Schule
Middle School -
Geschwister-Scholl-Schule
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