Steven Breukelman
Dover
Summary
As a self-employed co-manager of a Bed and Breakfast, I excelled in hospitality management and customer service, ensuring a 5-star rating on Trip Advisor. My expertise in marketing management significantly enhanced our online presence, demonstrating strong decision-making and business development skills.
Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Co-manager of Bed and Breakfast
Self-employed
05.2017 - 09.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer concerns and needs promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Maintained positive customer relations by addressing problems and implementing successful corrective actions. The bed and breakfast maintained a 5 star rating from Trip Advisor.
- Developed and managed the B&B's website, and other promotional.
- Provided oversight and inspections of the facility to ensure high quality experiences for guests.
Education
Bachelor of Arts - Criminology And Social Sciences
University of Delaware
Newark, DE01-2005
Skills
- Marketing management
- Business development
- Hospitality management
- Customer service
- Decision-making
- Policy implementation
- Product management
Timeline
Co-manager of Bed and Breakfast
Self-employed
05.2017 - 09.2023
Bachelor of Arts - Criminology And Social Sciences
University of Delaware
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