Steven Cox
Delmar
Summary
Versatile and results-oriented professional with a proven track record at Amick Farms, enhancing operational efficiency by optimizing dispatching procedures and vehicle coordination. Excelled in roles requiring critical thinking and decision-making, achieving significant improvements in customer satisfaction and process optimization. Skilled in data entry and customer service, adept at leading teams to exceed business goals.
Overview
4
4
years of professional experience
Work History
Dispatcher
Amick Farms
02.2023 - Current
- Directed dispatching, routing, and tracking of over twelve fleet vehicles and up to 15 drivers.
- Maintained updated and detailed records of driver's trips and mileage.
- Received feed orders, prepared loads, and assigned drivers to them.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Co-Manager
84 Lumber
01.2022 - 02.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager Trainee
84 Lumber
06.2021 - 01.2022
- Explained services and products to customers in friendly and engaging way.
- Gained knowledge of company policies, protocols and processes.
- Described product to customers and accurately explained details and care of merchandise.
Quality Assurance
FedEx
11.2020 - 06.2021
- Ensured quality assurance by inspecting packages and removing damaged items.
- Observed quality assurance measures to ensure customer satisfaction.
- Inspected packages marked as non-deliverable to determine reason for service failure
Education
Bachelor of Science - Business Management
Wilmington University
Georgetown, DE01-2021
Associate of Applied Science - Accounting
Delaware Technical Community College
DE12-2015
Skills
- Customer service
- Data entry
- Decision-making
- Dispatching procedures
- Route planning
- Vehicle coordination
- Processing orders
- Coordinating urgent deliveries
- Critical thinking
- Task prioritization
Timeline
Dispatcher
Amick Farms
02.2023 - Current
Co-Manager
84 Lumber
01.2022 - 02.2023
Manager Trainee
84 Lumber
06.2021 - 01.2022
Quality Assurance
FedEx
11.2020 - 06.2021
Bachelor of Science - Business Management
Wilmington University
Associate of Applied Science - Accounting
Delaware Technical Community College
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