Steven Palmer

Corporate Communication Design | Client Relations | Financial Management

As a Partner at The Titanium Room, a leading design and branding firm specializing in corporate communication design, I bring forth a dynamic leadership role characterized by unwavering dedication and expertise. My responsibilities encompass pivotal aspects of our operations, including:

• Client Relationship Management: Overseeing critical client accounts, nurturing enduring relationships, and ensuring client satisfaction.
• Vendor Collaboration: Fostering strategic partnerships with printing and production partners to drive efficient project execution.
• Financial Stewardship: Implementing meticulous financial management practices, including financial reporting, account record maintenance, and stringent accounting controls.
• Financial Oversight: Proficiently managing accounts receivable, accounts payable, and bank reconciliation processes to maintain financial integrity.
• Communication Enhancement: Prioritizing streamlined communication between clients and internal teams to optimize project outcomes.
• Strategic Planning: Crafting and executing strategic plans tailored to each client's unique goals for exceptional success.
• Contract Negotiations: Expertly negotiating contracts to ensure mutually beneficial agreements.
• Performance Optimization: Creating and monitoring performance timelines to guarantee project milestones are met.
• Budget Management: Effectively managing internal budgets and collaboratively overseeing external budgets with clients to ensure perfect financial alignment.

In this role, I consistently drive excellence and alignment, delivering remarkable outcomes for both clients and the organization.

E-commerce Stationery Business

• Financial Oversight: Leading comprehensive financial operations encompassing reporting, account record maintenance, and stringent accounting controls.
• Accounts Management: Efficiently managing accounts receivable and accounts payable.
• Bank Reconciliation: Expertly conducting bank reconciliation to ensure financial accuracy.
• Auditing Coordination: Coordinating independent audits to uphold financial transparency and integrity.

In my role as Partner at Liberty Bespoke, I ensure the meticulous management of financial processes, guaranteeing accuracy and efficiency while leveraging our extensive client database.

American Diversified Corporation

• Client Servicing: Proficiently managed existing client database and identified new business prospects.
• Client Relations: Fostered robust, trustworthy client relationships to enhance satisfaction and loyalty.
• Brand Promotion: Spearheaded brand awareness campaigns for 3M's promotional branded products.
• Strategic Research: Conducted thorough research on target audiences to inform marketing strategies.
• Quotations and Orders: Generated quotations and managed order processes efficiently.
• Vendor Collaboration: Collaborated effectively with printers and production companies to streamline operations.

At 3M Company, I played a pivotal role in client management, brand promotion, and efficient operations, contributing to business growth and client satisfaction.

• Client Servicing: Managed and maintained relationships with existing clients while actively pursuing new business opportunities.
• Proposal Development: Formulated and presented proposals and quotations to clients, ensuring alignment with their needs.
• Brand Awareness: Created and executed strategies for enhancing brand awareness and identity alignment.
• Market Research: Conducted strategic research on target audiences to inform program customization.
• Customized Incentives: Developed tailored incentive programmes to meet unique client requirements.

During my tenure with UwinIwin, I played a pivotal role in enhancing client relationships, driving market penetration, and customizing incentive programmes, contributing to overall business success.

• Client Servicing: Managed existing client database and pursued opportunities for market expansion.
• Team Management: Oversaw cleaning staff teams, ensuring optimal efficiency within client offices.
• Proposal Generation: Created proposals and quotations to explore new business avenues.

My tenure at Trafalgar Property Management Services was characterized by effective client management, team oversight, and active pursuit of new business opportunities.