Steven Tucker
Stuttgart
Summary
Seasoned professional with a proven track record at Army and Air Force Exchange, adept in safe driving and exceptional customer service. Excelled in roles requiring punctuality, vehicle maintenance, and conflict resolution, significantly enhancing customer loyalty and operational efficiency. Demonstrated leadership and time management skills, ensuring compliance and safety in high-stress environments.
Overview
20
20
years of professional experience
Work History
Water Delivery Driver
Army and Air Force Exchange
Stuttgart Germany
02.2023 - 06.2024
- Contributed to company growth by consistently meeting and exceeding monthly sales targets through upselling products.
- Maintained a safe driving record while navigating various weather conditions and traffic situations.
- Adhered to federal, state, and local transportation laws ensuring compliance at all times.
- Expedited urgent deliveries when necessary to meet customer demands without compromising quality or service standards.
Customer Service Representative
Army and Air Force Exchange
Stuttgart Germany
05.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative - Firearms Sales
Army and Air Force Exchange
Malmstrom Air Force Base Montana
08.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Army and Air Force Exchange
Malmstrom Air Force Base Montana
05.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager
General Nutrition Corporation
Great Falls Montana
11.2018 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
CDL Truck Driver
Witte Bros Exchange
Troy Missouri
10.2012 - 11.2013
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
Motor Transport Operator
United States Marine Corps
United States
08.2004 - 09.2012
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
Education
Bachelor Of Science - Safety Management
Embry-Riddle Aeronautical University
Daytona Beach Florida10.2023
Skills
- Safe Driving
- Punctuality
- Loading and unloading
- Cleanliness
- Heavy Lifting
- Defensive Driving
- Route Planning
- GPS Navigation
- Vehicle Maintenance
- Equipment Inspection
- Delivery Scheduling
- Hand Truck Use
- Customer Service
- Time Management
- Clean Driving Record
Timeline
Water Delivery Driver
Army and Air Force Exchange
02.2023 - 06.2024
Customer Service Representative
Army and Air Force Exchange
05.2022 - 11.2022
Customer Service Representative - Firearms Sales
Army and Air Force Exchange
08.2019 - 02.2021
Cashier
Army and Air Force Exchange
05.2019 - 08.2019
Store Manager
General Nutrition Corporation
11.2018 - 05.2019
CDL Truck Driver
Witte Bros Exchange
10.2012 - 11.2013
Motor Transport Operator
United States Marine Corps
08.2004 - 09.2012
Bachelor Of Science - Safety Management
Embry-Riddle Aeronautical University