Stéphane MALABAR
Hanover
Summary
Enthusiastic and motivated professional with a strong analytical mindset, consistently delivering clear and effective communication both verbally and in writing. A collaborative team member fostering a supportive environment, demonstrating a deep understanding of diverse perspectives, concerns, and needs. Valuing colleagues and showing respect for others enhances team dynamics and drives collective success. Committed to contributing positively to any team while achieving shared goals.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
Sollatek
09.2022 - 07.2024
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Partner support advisor
ARIIX
09.2020 - 07.2022
- Company Overview: MLM company
- Informing partners and customers about orders and shipments for the French market ( Email, Phone, Chat )
- Resolving queries from partners about the calculation of their commissions
- Liaising with the Logistics department for any failed or delayed deliveries to customers
- Processing refunds for returned orders or replacement orders for missing articles
- Informing partners of the best ways to improve their personal business account and optimising their incomes
- Collaborated with cross-functional teams to address partner needs and deliver optimal solutions.
Import Customer Service Advisor
CONTAINERSHIPS (CMA CGM GROUP)
07.2019 - 08.2020
- Booking commercial vessels in the ERP systems: Imports within the EU ( from Spain to UK ports )
- Booking containers deliveries as requested per customers : Liaising with transport department for haulier details.
- Advising customers on ETAs, additional costs, containers release and other specific requirements
- Liaising with Border force and local ports for vessels docking
- Knowledge of ERP systems Cross Talk & Destin8
- Contacting export offices in Spain for shipping documents : Hazardous documents, Class 1 containers, Dangerous good notes, packing lists…
- Temporary assignment
Customer Service Coordinator
GLOBAL BRAND GROUP
08.2017 - 06.2018
- Coordinating shipments of shoeswear ( Calvin Klein ) from 3PL warehouse to Wholesale customers EXW
- Issuance of Packing List and other documentation related to orders ( ERP system )
- Liaising with Logistics and Finance departments for payment and invoices
- Organisation returns of defected pairs of shoes
- Ad Hoc admin duties
Logistics Coordinator
JENNY PACKHAM LTD
09.2015 - 08.2017
- Company Overview: Eveningwear
- Shipment : Production of documentation for Import / Export and Shipping Worldwide ( Fabric, garments, samples, temporary exports, OPR )
- Booking deliveries from the factories to the warehouses ( PO, Prices, Entry numbers… )
- Coordinating packaging supplies from the HK warehouse to the relevant production factories ( China & India )
- Updating all shipments in the intranet system ( Sharepoint )
- Verifying all shipping Tariffs and costs ( 3rd party, Import, Export, Duty )
- Providing manufacture invoices to the HK warehouse for issuing of Certificates of Origin ( Export from HK )
Stock Operations Administrator
VIVIENNE WESTWOOD LTD
01.2010 - 08.2015
- Company Overview: Jewellery department
- Ensure the reception of delivery of the goods ( jewellery and packaging )
- Set-up of purchase orders, RRP, Cost prices, Product codes for every season SS and AW, Issuing Stock Reports ( Retail pro / BI software )
- Dealing with customer possible customer queries .e.g missing items, PO enquiries ( Wholesale clients, around 150 worldwide each season )
- Processing stock movements in and out to VW shops and customers ( Excel and Retail pro software )
- Assisting distribution and allocation of KPIs intra-stores
- Conducting stock take and inventories
- Team leader of a small team of stock assistants
- Coordination of shipment liaising with clients, freight companies, and account department ( customs clearance, waybills, tracking )
- Optimisation of the stocking space for any upcoming deliveries
Assistant teacher of French
BRENTSIDE HIGH SCHOOL
01.2008 - 2010
- Support of language teachers in providing the right tools to students ( GCSE to A Level ) understanding of French.
- Co-ordination of the various resources to use for teaching.
- Assistant in the setup of exam facilities and the students preparation.
Shipping clerk
AF DIRECT TRANSPORT
01.2008 - 01.2009
- Responsible in parcels data entry both internationally and locally.
- Contact customers for the tracking of parcels worldwide.
- Responsibility in collection and packing of items to send.
- Processing orders for energy customers.
- Liaison with the billing department over customers’ complaints.
- Market researching for potential customers.
Education
Certificate - Digital marketing
Digital Marketing Institute
07.2020
Undergraduate degree - English
INSTITUT CATHOLIQUE DE PARIS Private university
01.2008
DAEU degree equivalent to A LEVEL - undefined
UNIVERSITE PARIS 1 SORBONNE
01.2005
BEP - Accountancy, Administration
UNIVERSITE PARIS 1 SORBONNE
01.2002
Skills
- Multilingual proficiency
- IT Knowledge: Windows, Microsoft Office (Word, Work, Excel, Access, Powerpoint), BI, Retail pro, Sharepoint, MICAR, Cross Talk, Destin8 ( ERP ), Daily use of Internet, Notions in HTML
References
Available on request
Hobbies and Interests
Sports, running, art, languages, literature, cinema, theatre, photo, internet, music, travelling, Travel : Portugal, Africa, Panama, Costa Rica, Argentina, Mauritius, England, Spain, Germany, Greece, Bulgaria, Netherlands
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Logistics Coordinator
Sollatek
09.2022 - 07.2024
Partner support advisor
ARIIX
09.2020 - 07.2022
Import Customer Service Advisor
CONTAINERSHIPS (CMA CGM GROUP)
07.2019 - 08.2020
Customer Service Coordinator
GLOBAL BRAND GROUP
08.2017 - 06.2018
Logistics Coordinator
JENNY PACKHAM LTD
09.2015 - 08.2017
Stock Operations Administrator
VIVIENNE WESTWOOD LTD
01.2010 - 08.2015
Assistant teacher of French
BRENTSIDE HIGH SCHOOL
01.2008 - 2010
Shipping clerk
AF DIRECT TRANSPORT
01.2008 - 01.2009
Undergraduate degree - English
INSTITUT CATHOLIQUE DE PARIS Private university
DAEU degree equivalent to A LEVEL - undefined
UNIVERSITE PARIS 1 SORBONNE
BEP - Accountancy, Administration
UNIVERSITE PARIS 1 SORBONNE
Certificate - Digital marketing
Digital Marketing Institute
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