Stuart W. Magerfleisch
Wilmington
Summary
Dynamic automotive professional with extensive experience, excelling in client engagement and service department operations. Proven track record in achieving high Customer Satisfaction Index scores while effectively training staff and managing warranty claims. Skilled in parts sourcing and fostering team collaboration to enhance service quality.
Overview
32
32
years of professional experience
Work History
Assistant Service Manager
Paul Campanellas
Hockessin
01.2021 - 01.2025
- Support the Service Manager in overseeing daily operations of the service department, with a strong emphasis on client satisfaction and retention. Collaborate closely with technicians, shop foreman, and service advisors to ensure timely, accurate repairs and maintenance of customer vehicles. Source parts from a variety of vendors, balancing quality and affordability for clients, while maintaining departmental profitability. Review and audit invoices for accuracy prior to submission to the accounting team. Communicate with customers to resolve service inquiries and issues. Provide training for new employees and ongoing support for current staff in addition to all regular service advisor responsibilities.
Automotive Service Advisor
Piazza Acura of West Chester
West Chester
01.2008 - 01.2021
- Coordinate vehicle maintenance and diagnostic appointments for both my dedicated team and the entire advisor and technician staff. Serve as a liaison between clients and technicians to ensure customer concerns are clearly understood and properly resolved. Educate clients on proper vehicle operation and maintenance to promote long-term care and satisfaction. Consistently achieve high Customer Satisfaction Index (CSI) scores. Accurately document and submit warranty claims. Perform new vehicle pre-delivery inspections (PDI) and used vehicle certifications efficiently and on schedule. Collaborate with the District Parts and Service Manager to ensure full compliance with all American Honda Motors (AHM) standards and implement new procedures without compromising service quality. Train new employees and provide ongoing support to less experienced staff, fostering consistency and excellence in service. Successfully complete 100% of all AHM-provided self-study and classroom training programs.
Automotive Service Advisor
Union Park Honda
Wilmington
01.2001 - 01.2008
- Facilitated customer vehicle service and repair processes, ensuring high satisfaction. Coordinated with technicians to recommend repairs and guarantee timely execution. Managed daily operations of service desk, including scheduling and customer relations. Prepared and submitted weekly payroll reports and attendance records accurately. Engaged with American Honda District Parts and Service Representative for training discussions. Collaborated on warranty claims and addressed customer relation issues effectively. Supported sales department by scheduling inspections, reconditioning, and accessory installations. Achieved 100% completion of required American Honda self-study programs and workshops.
Department Team Leader
Target Corporation
Wilmington
01.1998 - 01.2001
- Conducted departmental research to maintain optimal in-stock levels. Managed employee performance through reviews and development initiatives. Oversaw hiring processes for new team members to strengthen workforce. Fostered positive guest relations to enhance customer experience. Managed inventory and ordered merchandise to ensure product availability. Led initial training and interviews for new store team members. Administered payroll accounts and addressed human resource issues. Set planograms for successful store opening and product placement.
Customer Service Representative
Beneficial National Bank (Household)
Wilmington
01.1997 - 01.1998
- Managed account maintenance for 7–10 retail credit card portfolios, providing support to both personal and business clients with billing inquiries, payments, and financing questions. Handled account and mail processing while ensuring strong customer relationships and consistent service quality.
Machinist Mate
United States Navy
01.1993 - 01.1995
- Performed repair and maintenance of auxiliary systems, conducted damage control operations, and stood helmsman/planesman watch aboard fast attack nuclear submarines.
Education
Diploma - Computer Systems Operations
Computer Learning Centers, Inc.
Anaheim, CA01.1997
Machinists Mate Class “A” -
United States Navy Engineering Systems School
Great Lakes, IL01.1995
Basic Enlisted Submarine Course -
Naval Submarine School
Groton, CTSubmarine Auxiliary Package Course -
Naval Submarine Training Center
Pearl Harbor, HISkills
- Client engagement
- Parts sourcing
- Invoice auditing
- Vehicle diagnostics
- Staff training
- Customer relationship management
- Service department operations
- Warranty claims processing
- Problem solving
- Effective communication
- Team collaboration
- Customer service focus
Accomplishments
U.S. Navy: Honorable discharge, Citations for outstanding performance of duty in the Medical Department
while serving in Commander Submarine Squadrons One and Seven.
American Honda Motors/Acura Division:
2012 service advisor skills competition District Champion, runner up Zone competition
2011 service advisor skills competition District Champion, runner up Zone competition
2010 service advisor skills competition Zone Champion, runner up National competition
Paul Campanellas:
2022 Most Improved and Employee of the Year for Hockessin location
2023 Top sales among all locations at over $1,000,000
Awards
U.S. Navy: Honorable discharge, Citations for outstanding performance of duty in the Medical Department while serving in Commander Submarine Squadrons One and Seven., American Honda Motors/Acura Division: 2012 service advisor skills competition District Champion, runner up Zone competition 2011 service advisor skills competition District Champion, runner up Zone competition 2010 service advisor skills competition Zone Champion, runner up National competition
References
References available upon request.
Timeline
Assistant Service Manager
Paul Campanellas
01.2021 - 01.2025
Automotive Service Advisor
Piazza Acura of West Chester
01.2008 - 01.2021
Automotive Service Advisor
Union Park Honda
01.2001 - 01.2008
Department Team Leader
Target Corporation
01.1998 - 01.2001
Customer Service Representative
Beneficial National Bank (Household)
01.1997 - 01.1998
Machinist Mate
United States Navy
01.1993 - 01.1995
Diploma - Computer Systems Operations
Computer Learning Centers, Inc.
Machinists Mate Class “A” -
United States Navy Engineering Systems School
Basic Enlisted Submarine Course -
Naval Submarine School
Submarine Auxiliary Package Course -
Naval Submarine Training Center
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