Mitchell Jarrett
Wilmington
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Expert/Store Manager
Dominos Pizza Inc.
11.2022 - Current
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Collaborated with team members to ensure smooth workflow and fast order processing.
- Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Exceeded daily delivery targets consistently, contributing to overall business growth and revenue generation.
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Assisted in inventory management, keeping track of stock levels for accurate order fulfillment.
- Supported other team members in store operations during downtimes between deliveries, fostering a positive work environment among coworkers.
Shift Manager
Wendys
03.2021 - 12.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Machine Operator Technician
IWCO Direct
01.2020 - 09.2020
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Ensured timely delivery of mail by sorting, organizing, and preparing items for distribution.
- Streamlined mail processing operations, implementing organizational systems for incoming and outgoing mail.
- Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
- Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
- Collaborated with team members to identify areas for process improvement, leading to enhanced operational efficiency.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Monitored machine settings and adjusted to correct malfunctions or errors.
- Kept detailed production records and identified hold-ups.
Shift Leader Manager
Taco Bell
11.2018 - 11.2019
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
Big Ticket Coordinator
Home Goods
05.2017 - 05.2018
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Continuously updated knowledge of industry best practices to maintain excellence in warehouse management strategies.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
Education
Some College - Biochemistry
Kutztown University of Pennsylvania
Kutztown, PAHigh School Diploma -
Brandywine Heights High School
Topton, PA06-2017
Skills
- Team collaboration
- Excellent communication
- Package handling
- Safety protocols and procedures
- Warehouse operations
- Clean driving record
- Cash handling experience
- Time management
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Conflict resolution
Certification
Food Handler Certification
ServSafe
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Delivery Expert/Store Manager
Dominos Pizza Inc.
11.2022 - Current
Shift Manager
Wendys
03.2021 - 12.2022
Machine Operator Technician
IWCO Direct
01.2020 - 09.2020
Shift Leader Manager
Taco Bell
11.2018 - 11.2019
Big Ticket Coordinator
Home Goods
05.2017 - 05.2018
Some College - Biochemistry
Kutztown University of Pennsylvania
High School Diploma -
Brandywine Heights High School
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