Summary
Overview
Work History
Education
Skills
Websites
Interests
Custom Section
Languages
Timeline
Generic
ÖZGÜR SULAKCI

ÖZGÜR SULAKCI

Operations Team Manager
Brühl

Summary

An experienced and driven professional with over 6 years of team management expertise in social media and customer service domains. Passionate about football and gaming, with an extensive understanding of Turkey’s football leagues and player data. Over 20 years of experience as a Football Manager player, complemented by 4 years of involvement with the FC 25 game, including active engagement with Turkish football content. Skilled in cross-cultural communication, leadership, and problem-solving.

Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.

Hardworking brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

17
17
years of professional experience

Work History

Team Manager

TELUS
Essen
06.2018 - 11.2025
  • Managed teams for Turkish and Azerbaijani markets within the social media domain.
  • Oversaw the performance of a diverse group of 200+ employees, achieving consistent quality improvements.
  • Ensured seamless cross-functional coordination and communication across markets.

Quality Manager

TELUS
Essen
02.2018 - 06.2018
  • Conducted quality checks for Turkish agents, ensuring compliance with targets and performance metrics.
  • Analyzed and reported key market trends and issues for Turkey, contributing to effective resolution strategies.

Content Moderator

TELUS
Essen
10.2017 - 02.2018
  • Reviewed and managed reported content on social media platforms, ensuring adherence to platform guidelines.

Pre/Post Sales and Cloud Services

Arvato-Bertelsmann
Münster
07.2014 - 10.2017
  • Provided customer support for Turkish clients in pre/post-sales and cloud services via phone, email, and chat.

Advertisement Specialist

Vitrin Media
Cologne
10.2012 - 07.2014
  • Generated leads for Turkish companies in Europe and facilitated advertising initiatives on Turkish European channels.

Export Manager

Subasioglu & Karakurt Marble
Denizli
06.2008 - 10.2012
  • Managed international marble and travertine exports, handling client relations and logistics.

Education

Bachelor's Degree - International Relations

Karadeniz Technical University
Trabzon, Turkey
02.2012

Skills

Customer relationship management

undefined

Interests

Football data analysis and gaming
Technology (Android, Windows, OS systems)

Custom Section

  • Football Enthusiast: Over 20 years as a Football Manager player, contributing to Turkish football data for scouting and championship management.
  • FC 25 Engagement: Active player for 4 years with a deep understanding of game mechanics and Turkish market needs.
  • EU Youth Program Participant: Attended workshops on cross-cultural communication and teamwork.

Languages

Turkish
Native
English
Fluent
German
Intermediate (B1)

Timeline

Team Manager

TELUS
06.2018 - 11.2025

Quality Manager

TELUS
02.2018 - 06.2018

Content Moderator

TELUS
10.2017 - 02.2018

Pre/Post Sales and Cloud Services

Arvato-Bertelsmann
07.2014 - 10.2017

Advertisement Specialist

Vitrin Media
10.2012 - 07.2014

Export Manager

Subasioglu & Karakurt Marble
06.2008 - 10.2012

Bachelor's Degree - International Relations

Karadeniz Technical University
ÖZGÜR SULAKCIOperations Team Manager