Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sumit Kumar

Sumit Kumar

DIGITAL MARKETER SPECIALIST
Berlin

Summary

A digital creater looking to utilize my passion and knowledge to further persue a career which gives rich exposure through diverse assignments. A creative thinker with a vision to produce innovative ideas and create work productswith a practical ability to work with tools and materials. I am looking out for challanges which helps me achieve my professional and personal goals . Moreover learning sap process which add up a new skill and help to be have advance work ability.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Digital Marketing Freelancer

highway61.ch
Berlin
05.2022 - 11.2022
  • Maintained in-depth understanding of industry practices and trends to best promote products.
  • Measured and evaluated brand digital performance to present weekly findings to management.

Freelancing Marketing Work

Independent Client work
New Delhi
02.2021 - 07.2022
  • Resolved problems, improved operations and provided exceptional service.
  • Undertook independent projects involving designing and assisting in overall product development for website and social media as well as for the Indian markets as per client requirement

Assistant Sales representative

Epison Technology Private Limited
New Delhi
01.2021 - 09.2021
  • Supervise day-to-day operations in the customer service department
  • Respond to customer service issues in a timely manner
  • Create effective customer service procedures, policies, and standards
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
  • Implement an effective customer loyalty program
  • Maintain accurate records and document all customer service activities and discussions
  • Assess service statistics and prepare detailed reports on your findings
  • Manage the approved budget of the customer service department
  • Stay informed on the latest industry techniques and methods
  • Customer service representative
  • Amazon ,

Customer Service Representative

Concentrix Daksh pvt ltd
Gurgaon
05.2019 - 01.2021
  • Managing a team of representatives offering customer support
  • Overseeing the customer service process
  • Resolving customer complaints brought to your attention
  • Creating policies and procedures
  • Planning the training and standardization of service delivery
  • Selecting and hiring new staff
  • Monitoring the work of individual representatives and of the team
  • Conducting quality assurance surveys with customers and providing feedback to the staff
  • Possessing excellent product knowledge to enhance customer support
  • Maintaining a pleasant working environment for your team.

Education

Msc Digital Marketing - Marketing

Berlin School of Business And Innovation
Berlin, Germany
10.2021 - Current

Bachelors of Economics - Economics And Accounting

Delhi University
New Delhi, India
09.2017 - 12.2020

High School -

Happy Home Public School
New Delhi , India
03.2016 - 05.2017

C1 Level German Certification - Language

Goethe Institute
New Delhi , India
01.2018 - 12.2019

Skills

Strategic planning

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Certification

German Language Certification C1

Timeline

Digital Marketing Freelancer

highway61.ch
05.2022 - 11.2022

Msc Digital Marketing - Marketing

Berlin School of Business And Innovation
10.2021 - Current
SAP
05-2021

Freelancing Marketing Work

Independent Client work
02.2021 - 07.2022

Assistant Sales representative

Epison Technology Private Limited
01.2021 - 09.2021
German Language Certification C1
12-2019

Customer Service Representative

Concentrix Daksh pvt ltd
05.2019 - 01.2021

C1 Level German Certification - Language

Goethe Institute
01.2018 - 12.2019

Bachelors of Economics - Economics And Accounting

Delhi University
09.2017 - 12.2020

High School -

Happy Home Public School
03.2016 - 05.2017

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Sumit KumarDIGITAL MARKETER SPECIALIST