SUMIT KUMAR SINGH

Resourceful Technical Solution Lead with 11 years of customer relationship management and implementation support. Highly skilled in managing system performance and upgrades for ongoing efficiency and achievement of corporate objectives.

Proficient in mapping functional requirements to Salesforce features and functionality, adhering to best practices, and driving user adoption.

Currently, leading a team of 10+ members and collaborating with cross functional teams and contributing innovative ideas for system enhancement.

An Innovative Lead with in-depth understanding of software development, deployment and system design illustrated over 11 years of experience in similar roles.

• Leading a team aimed at optimizing system performance and reliability.
• Have worked on 5 large end to end projects.
• Mapped functional requirements to Salesforce features and functionality.
• Collaborated with the stakeholders and senior management and implement best practices.
• Integrated multiple systems and managed data exports, imports and updates.
• Designed and implemented solutions to meet business needs while maintaining best practices.
• Owned the release cycles for deploying new updates to existing applications.
• Conducted key meetings, including requirement sessions, system demos, and user acceptance testing.

Salesforce Customization & Implementation at Hartmann, Germany

In this project we are customizing Salesforce CRM as per business need. We are delivering continuous values to the business and helped in increasing the revenue by 30%.

• Coordinated with project manager and Architect to deliver optimal solutions.
• Interacted with business to gather requirement and mapped those into Salesforce function & functionalities.
• Design & develop custom feature using apex classes, triggers, batches, LWC components etc. which are not possible out of box.
• Mentored junior developers and assigned them tasks accordingly.
• Participated in daily scrum meeting and followed the agile approach for development!

CRM Migration at T Systems

In this project we are migrating old CRM to Salesforce. We worked for a medical device manufacturer who wanted to migrate their CRM to salesforce.

• Understanding the current CRM System.
• Interact with clients to gather requirements.
• Mapping business requirements to develop optimal system.
• Design & develop custom feature which are not possible out of box.

WEALTH-X CONNECTOR APP at Wealth-X Sdn. Bhd.

This is a huge app having more than 20 custom objects and more than 50 VF and Controllers. This app matches the Salesforce Contact, Lead records against the wealth-X dossiers (Wealth-X Database) developed in Java. Basically, all the processing is done through series of Apex Batches, Schedulable classes and API provided by Wealth-X.

• Refactoring existing code.
• Optimizing the code to handle the bulk data.
• Adding new features and fixing existing bugs.
• Create the managed package and install the manage package on the client's organization.
• Increase the code coverage and unit testing.

Salesforce-PHP Integration at Astrea IT Services

In this project we integrated Salesforce with external system based on PHP. We used REST API to integrate these 2 systems. Developed apex classes, batches, triggers VF Pages and unit testing.

Vendor Relationship Management at Astrea IT Services

This is a Salesforce native app for selecting the required vendor based on different criteria. Basically, it shows a heap map with different colour which makes the task easier to select correct vendor., PHP, REST API, developed apex classes, batches, triggers VF Pages and unit testing.

Recommended & implemented new features in Salesforce which helped the company to save money & time.