SUMPIKA SARKAR
Administrative Assistant
Fredericton
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
CUSTOMER SERVICE REPRESENTATIVE
Concentra Solutions
6 2020 - 8 2020
- Handled interactions via telephone with patients on behalf of Concentra Solutions' clients
- Delivered high-quality service through superior listening skills, responsiveness, empathy, confidence, and professionalism
- Initiated outbound calls to communicate information per program guidelines
- Documented all pertinent activity from calls handled
- Performed other duties as assigned.
CUSTOMER EXPERIENCE SALESFLOOR ASSOCIATE
Walmart Canada
03.2020 - 08.2020
- Handled customer queries and calls
- Managed zoning and featuring items
- Ensured customer satisfaction through effective communication and problem-solving.
OFFICE EXECUTIVE
West Bengal State Electricity Distribution Co. Ltd
02.2013 - 12.2019
- Managed daily calendars and owned the meeting/interview scheduling process for assigned managers
- Handled all official and confidential documents
- Managed financial transactions within the company
- Created reports and organized the company database using Microsoft Office.
TEACHER
Delhi Public School
07.2012 - 12.2012
- Developed and implemented creative educational activities for children aged 2 to 12
- Taught Computer Science from grade 1 to grade 5
- Developed interactive lesson plans based on approved curriculum
- Achieved a 90% passing rate
- Assisted in developing interactive learning programs using Internet tools.
Education
MASTERS IN COMPUTER SCIENCE -
West Bengal State University
Barasat, West Bengal 07.2009 - 05.2011
BACHELOR OF SCIENCE - COMPUTER SCIENCE - undefined
University of Calcutta
Kolkata, West Bengal 05.2006 - 05.2009
Skills
- Microsoft Office
- Data Entry
- Proofreading
- Administrative Support
- Verbal and written Communication
- Organization skills
- Customer Service
- Punctual and Professional
- Call center experience
- Teamwork and Collaboration
- Multitasking
- Detail Oriented
Certification
101624871, 01/18/2023, 01/19/2020, NB, Canada
Timeline
CUSTOMER EXPERIENCE SALESFLOOR ASSOCIATE
Walmart Canada
03.2020 - 08.2020
OFFICE EXECUTIVE
West Bengal State Electricity Distribution Co. Ltd
02.2013 - 12.2019
TEACHER
Delhi Public School
07.2012 - 12.2012
MASTERS IN COMPUTER SCIENCE -
West Bengal State University
07.2009 - 05.2011
BACHELOR OF SCIENCE - COMPUTER SCIENCE - undefined
University of Calcutta
05.2006 - 05.2009
CUSTOMER SERVICE REPRESENTATIVE
Concentra Solutions
6 2020 - 8 2020
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