Surayyah Mitchell
Bear
Summary
Detail-oriented and analytical leader with 4 years of education in designing, implementing, and optimizing IT systems and business processes. Proven expertise in requirements gathering, system integration, and stakeholder communication to deliver technology solutions. Skilled in analyzing complex systems, troubleshooting issues, and collaborating with cross-functional teams to enhance performance and efficiency. Proficient in tools and technologies such as SQL, Excel, Access, and Python with a strong foundation in both technical and business domains.
Overview
8
8
years of professional experience
Work History
Collections Representative
SIMM Associates, Inc.
Newark
10.2024 - Current
- Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection targets
- Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation
- Maintained accurate records of all collection activities, including phone calls, emails, and correspondence
- Managed customer accounts to facilitate timely collections of outstanding debts.
Team Lead
Regal Cinemas
Newark
08.2024 - Current
- Supervised and motivated a team of 3+ employees, ensuring high-quality customer service and efficient daily operations.
- Managed opening and closing procedures, including inventory control and staff scheduling.
- Trained and mentored new hires, improving team productivity and customer satisfaction.
- Resolved customer complaints in a professional and timely manner, ensuring a positive cinema experience.
- Ensured compliance with company policies, safety regulations, and cleanliness standards.
Student Leader
Ctrl Alt Deli
Rochester
09.2021 - 05.2024
- Provided exceptional customer service by greeting, preparing food, and processing sales transactions efficiently.
- Conducted comprehensive training sessions for new deli workers, ensuring they understood company protocols and procedures.
- Offered ongoing assistance and support to new team members, facilitating their integration into daily tasks and responsibilities.
Student Procedure Coordinator
ESL Federal Credit Union
Rochester
05.2022 - 08.2022
- Reviewed and validated procedure steps for adherence to standards and formatting guidelines.
- Streamlined processes and maximized efficiency by working closely with procedure writers to enhance the clarity and organization of content.
- Ensured accessibility and dissemination of essential information across the organization by facilitating the publication of approved procedures and process flows on the ESLtoday platform.
Park Worker
NYC Parks & Recreation
Bronx
06.2021 - 08.2021
- Maintained park cleanliness including bathrooms and playgrounds
- Ensured the safety of the park through removal of hazardous materials when necessary
Sales Associate
ShopRite
Bedford Hills
06.2017 - 05.2018
- Proficient in operating cash registers, processing transactions accurately, and managing cash handling procedures.
- Skilled in providing exceptional customer service, resolving inquiries, and maintaining a clean and organized checkout area.
- Strong ability to work collaboratively with team members and uphold company policies while ensuring a positive shopping experience for customers.
Education
Bachelor of Science - Management Information Systems
Rochester Institute of Technology
05.2024
Skills
- Microsoft Access
- Python
- Java
- SQL
- PL/SQL
- PHP
- Microsoft Excel
- Data analysis
- Database management
- System design
- Customer service
- Team leadership
- Documentation skills
- Requirements gathering
Projects
Project Planning, System Analysis, Analyzed system requirements for a sports management company in a team of three. Employed UML models to document system requirements. Added system requirements to prototype app using Figma. UI prototyping, Implemented agile methodology and worked in a team to design a RIT textbook exchange app. Access/Database Management, Utilized Microsoft Access, SQL, and E-R modeling to create a database for Saunders College that included important student information and could be updated. RIT Orientation Database, Designed a MySQL database with PHP web front end for staff and applicant management for capstone with a team of four.
Awards
Employee of the Month, Awarded after first full month on the job because of performance and progress.
Timeline
Collections Representative
SIMM Associates, Inc.
10.2024 - Current
Team Lead
Regal Cinemas
08.2024 - Current
Student Procedure Coordinator
ESL Federal Credit Union
05.2022 - 08.2022
Student Leader
Ctrl Alt Deli
09.2021 - 05.2024
Park Worker
NYC Parks & Recreation
06.2021 - 08.2021
Sales Associate
ShopRite
06.2017 - 05.2018
Bachelor of Science - Management Information Systems
Rochester Institute of Technology