Suresh Palanivelu

• Led migration of all over different counties users from Skype for Business to Microsoft Teams, ensuring seamless transition with minimal downtime.
• Designed and implemented AudioCodes SBC solutions for 40+ enterprise clients, ensuring secure and efficient voice routing.
• Provided expert guidance on Teams architecture, integration, and management across multiple platforms including Office 365 and Exchange.
• Streamlined communication processes, improving operational efficiency by [30%].
• Conducted extensive testing and troubleshooting of Microsoft Teams environments, ensuring performance stability.
• Developed technical documentation and provided training for internal teams and external clients.
• Implemented PowerShell scripting for automation tasks, reducing manual work by [40%].

• Managed full life-cycle deployments of Microsoft Teams and Skype for Business, including planning, configuration, and go-live support.
• Spearheaded the migration of multiple clients from Skype for Business to Teams, handling both technical and project management responsibilities.
• Configured and optimized Audiocodes SBCs to meet specific client requirements, ensuring flawless SIP trunk integration and call routing.
• Supported day-to-day operations of Unified Communications environments, providing expert troubleshooting and resolution of complex issues.
• Engaged with stakeholders to gather requirements and tailor solutions based on business needs.

Project: Coats
Provides end-to-end network support for customer that include implementation, troubleshooting and managing the
devices and applications in a converged network, providing solution for day-by-day issues face by customer. Network
includes Skype for Business servers that serve as IP PBX. It also includes Cisco.
Role & Responsibility: Network Engineer (voice)
• Implementing the Voice design as per design.
• Support for Cisco Gateways.
• Handling tickets form user’s day to day issue on Skype for Business.
• Configuring polycom Phones.
• migration of Skype for Business to Teams
• Closely interact with different teams - mainly Client services, Support, Operations and Technology
teams.

Attending regular project review calls / meetings. Monitor and escalate issues effectively, ensuring clear
communication channels and timely voicing of risks on the projects

Project: Global Voice Operations – Unisys Corporation (US)
Provides end-to-end network support for customer that include implementation, troubleshooting and managing the
devices and applications in a converged network, providing solution for day-by-day issues face by customer. Network
includes Skype for Business servers that serve as IP PBX. It also includes Cisco, Audio code and Sonus SBC’s.
Role & Responsibility: Network Engineer (voice)
• Implementing the Voice design as per design.
• Configuring Cisco Voice Gateways including ASR 1000 series, Sonus/Audio code Session Border
control Gateways for Skype for Business.
• Implemented Microsoft surface hub.
• L2 Support for Cisco Gateways.
• Handling tickets form user’s day to day issue on Skype for Business calls
• Configuring Snom phones, polycom Phones.
• Organizing and supporting video conferencing calls.
• Upgradation of Lync 2013 to Skype for Business
• Closely interact with different teams - mainly Client services, Support, Operations and Technology
teams.

Implementing and supporting Microsoft Skype for business solution for clients
• Managing voice cisco gateways
• Migration and configuring of sonus SBA
• Network support to Client and its Customer Networks across the globe.
• Managing Unisys Network all over the world including customer Networks.
• Handling the Incident related issues and work towards a resolution.
• Attending severity one calls to provide on call resolution for critical network issues
• Coordinate with ISPs like AT&T, Bharti, Reliance, Intelig etc.
• Resolving VPN related issues for the customers.
• Monitor, manage & troubleshoot the Unisys Network devices.
• Use the BMC REMEDY IT SERVICE MANAGEMENT tool for ticketing.
• Providing requested permissions by adding/modifying the Firewall Policies and rules.
• Managing Nokia and Check Point Checkpoint Firewalls.