Susana Luna

Country Architect committed to managing requests from business costumers, delivering software updates and monitoring normal operation of daily business.

• Served as primary interface between business channels and internal departments, aligning requests of sales and finance departments with customer service realities.
• Exercise leadership capabilities by successfully motivating and inspiring all team members.
• Demonstrate leadership skills in managing projects from concept to completion.
• Strengthen communication skills through regular interactions with costumers, stakeholders and colleagues.
• Analyze information, identify issues and risks, and provide solutions to problems.
• Proven ability to propose and coordinate creative solutions to complex problems.
• Creating and maintaining work atmosphere where everyone feels valued and motivated to give their best.

Success stories

• Coordinate service provider migration, which completed successfully on time and saving 4 millions euros in penalties.
• Introduce new processes to reduce manual tasks into automated process reducing time of effort in 84%
• Improve country specific configuration change process, reducing number of last minute requests.
• Coordinate shut-down processes for termination of business operations in Mexico with no PRIO 1 issues.
• Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.

Quality Assurance Manager on charge of building and managing mobile QA teams, make improvements in testing processes and establish test strategy across multiple Adidas mobile apps

• Support solutions horizontally across teams.
• Supervise testing automation using Appium, Jenkins & Cucumber.
• Built app health status report to Stakeholders.
• Team performance management.
• Manage risks on delivery process.
• Collaborated with cross-functional teams to develop and implement process and system improvements.

Success stories

• Increased app rating on App Store from 4.3 to 4.8 stars.
• Successful app launch in 12 new countries.
• Reduced number of issues by 20%.
• Increased number of successfully resolved tickets by 15%.
• Hired 16 new QA team members allocated in 3 new teams.
• Successfully implemented CI / CD for first time.

Designed automation strategy for Inditex shopping iOS apps (Zara, Bershka, Oysho) and defined CI/CD guidelines.

• Leaded and completed implementation of automation & CI/CD integration by using XCTest framework.
• Report app health status
• Test plan designing

Achievements

• Successfully implemented CI/CD for first time on 3 different iOS apps

QA Lead defining strategy to launch new app for 3 platforms: IOS, Android and Windows Mobile, for tens of marketplaces. The app was designed to evaluate vehicle reparation costs for insurance companies.

Success story

• Full app testing automation

QAE and QA Lead trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.

• Develop test automation scripts in different environments and tools.
• Customers: BBVA, Telefonica, Ericsson, Property, Mercantile and Real Estate Registers Spanish College and Maersk

Analysis, design, develop, execution of test plan for Internet Security application.

• Prepare testbed setup (including servers, clients, routers).
• Performed test automation
• Start testing department from scratch
• Adding 60% of test in code coverage