Susanne Flügel-Hilb
Beselich
Overview
37
37
years of professional experience
Work History
Insurance Agent
Signal Iduna Versicherung
04.2014 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Monitored customer feedback and identified areas of improvement.
- Analyzed risk factors to recommend appropriate coverage levels.
- Analyzed customer needs to provide customized insurance solutions.
Insurance Agent
Generali Group
04.2002 - 03.2014
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Built strong relationships with clients through consistent communication and excellent customer service.
Event Services Assistant
M+V GmbH
06.1998 - 04.2002
- Developed strong relationships with industry professionals that resulted in repeat business opportunities over time.
- Streamlined event planning process for increased efficiency and client satisfaction.
- Managed event logistics, ensuring timely delivery and setup of necessary materials.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Submitted and reported incidents to appropriate manager.
Courier Contractor
Self-employed
07.1990 - 07.1995
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
Bank Employee
Sparda Bank
07.1989 - 07.1990
- Assisted clients with account management tasks, resulting in increased customer retention.
- Enhanced customer satisfaction by providing efficient and accurate financial services.
- Provided exceptional customer service, resolving issues promptly and maintaining positive client relationships.
Wholesale Sales Manager
Georg Thiel KG
07.1987 - 07.1989
- Monitored market trends and customer preferences, sharing insights with product development teams to inform the creation of innovative offerings that meet client needs.
- Reviewed current processes for operational efficiency, making recommendations for improvements where needed.
- Enhanced customer satisfaction with personalized service and prompt responses to inquiries and concerns.
- Facilitated communication between sales team members and other departments, fostering a collaborative work environment.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
Education
High School Diploma -
High Scool
Wiesbaden07.1987
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client Relations
Languages
German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Upper intermediate (B2)
Italian
Upper intermediate (B2)
Timeline
Insurance Agent
Signal Iduna Versicherung
04.2014 - Current
Insurance Agent
Generali Group
04.2002 - 03.2014
Event Services Assistant
M+V GmbH
06.1998 - 04.2002
Courier Contractor
Self-employed
07.1990 - 07.1995
Bank Employee
Sparda Bank
07.1989 - 07.1990
Wholesale Sales Manager
Georg Thiel KG
07.1987 - 07.1989
High School Diploma -
High Scool
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