Susanne Bomans
Mannheim
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Theatre Manager
Cineplex
05.2017 - Current
- Conducted regular evaluations of staff performance identifying strengths weaknesses providing feedback professional development opportunities.
- Recruited trained, and supervised a diverse team of staff members to ensure seamless theatre operations.
- Evaluated performance metrics regularly to identify areas requiring improvement or adjustments in strategy.
- Resolved conflicts among staff members or patrons diplomatically to maintain a positive working environment and customer satisfaction.
- Enhanced customer experience by ensuring smooth operations during all events and performances.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Stage Certified Stage Actress - Acting
Theaterakademie Mannheim
Mannheim, Germany07-2021
Bachelor of Arts - Musicology And English
University of Heidelberg
Heidelberg, Germany03-2018
High School Diploma -
Carl-Bosch-Gymnasium
Ludwigshafen Am Rhein, Germany03-2013
Skills
- Artistic vision
- Scheduling management
- Emergency preparedness
- Problem-solving
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant Theatre Manager
Cineplex
05.2017 - Current
Stage Certified Stage Actress - Acting
Theaterakademie Mannheim
Bachelor of Arts - Musicology And English
University of Heidelberg
High School Diploma -
Carl-Bosch-Gymnasium
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