Summary
Overview
Work History
Education
Skills
Certification
Languages
Professional Highlights
Timeline
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Swarna Nayak

Swarna Nayak

Munich,BY

Summary

Over 19 years of international work experience across three continents in leading the design & implementation of innovative technology solutions. Result-driven with extensive experience in spearheading the management, analysis, design, development, implementation, and testing of IT solutions. Track record of successfully delivering high-impact strategic improvement opportunities, and management of large, international teams, with a strong appreciation for the varying cultural and working styles of geographically dispersed resources.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Gen AI Implementation Lead, Chief Claims Office

AGCS
01.2025 - Current
  • Strategic Initiative Design: Collaborated with McKinsey consultants to identify pain points in claims handling, focusing on non-value-adding administrative tasks. Classified these into initiatives across FNOL and the end-to-end claims value chain.
  • Solution Development: Designed initiatives into measurable sizes, leveraging Gen AI solutions. Developed detailed Cost-Benefit Analyses (CBA) for CFO approval, ensuring alignment with financial goals.
  • Vendor Selection: Conducted a comprehensive Request for Information (RFI) process, evaluating large, medium, and small-sized companies to select the optimal vendor for implementation.
  • Technology Integration: Spearheaded the integration of low-code technologies and agentic AI models such as Lazarus and Google Gemini. Ensured seamless connections with existing legacy systems by collaborating with various COO functions and IT products.
  • Compliance and Optimization: Established a Gen AI workbench with a human-in-the-loop approach for compliance and fine-tuning, transitioning initiatives to Straight-Through Processing (STP).
  • Impact and Results: Led initiatives projected to deliver multi-million euro benefits to Allianz Global Corporate & Specialty (AGCS), enhancing claims handling efficiency and customer satisfaction.

Product Manager, Smart Process Automation

Allianz Global Corporate & Specialty
09.2018 - Current
  • Allianz Product Manager responsible for Smart Process Automation team globally. The product is supporting across ToM in over 75 countries.
  • Ownership of 80+ solutions, 140 digital id’s, 4 Product owners, and 60+ offshore resources. Budget responsibility of over $1.5M
  • Responsible for continuous analysis of company’s internal processes and support in identifications, conceptualization procurement of budget, and implementation of solutions resulting in operational savings of over $2M p.a
  • Prioritize the business demands, maintain roadmap, engage with various release trains, work with Lean Portfolio management to procure budget, manage the implementation of automation initiatives

Business Relationships for AGCS

Tata Consultancy Services
06.2016 - 08.2018
  • Led and managed multi-million, multi-geography, outsourced relationships.
  • Led the development/delivery of various technology solutions and developed a pipeline of opportunities in line with customer objectives, business benefits & technological objectives
  • Led large geographically dispersed teams and supported the implementation of strategic plans

Technical Solution Architect for AGCS

Tata Consultancy Services
01.2011 - 05.2016
  • First member of TCS Product team in global remit that later expanded to multiple products with more than 50 members each. My goal was to ensure high availability of reports and to lead the maintenance of a scalable multi-terabyte database which is a single point of truth for all AGCS’s reporting, Financial closing and Acturial(Triangle) needs(MIS/Cognos).
  • Leading development and delivery of large diverse teams for AGCS mid & back office applications
  • Led the implementation of various Data migration, data stabilisation, data mining projects.

Team Lead for Deutsche Bank

Tata Consultancy Services
05.2009 - 11.2010

Onshore Developer for Ford Motors

Tata Consultancy Services
12.2006 - 04.2009

Education

Bachelors in Engineering -

BMS College of Engineering
01.2006

Skills

  • Experience in technology integration strategies
  • Experience with Prompt engineering and Low code/no code platforms such as Unqork
  • Agentic AI & LLM Implementations
  • Financial Analysis and Strategic planning
  • RPA/AI/Pega/Other native
  • Digital Transformation-Services & Technology
  • Resource Management
  • Client engagement
  • Operational Excellence
  • Large Program Management

Certification

  • Allianz Leadership Passport
  • #SHE leads
  • SAFe 5.0 Product Manager
  • SAFe 5.0 Program Consultant
  • Navigator

Languages

Hindi
Advanced (C1)
German
Elementary (A2)

Professional Highlights

  • Designed and supported the implementation of an ingestion tool that supported the $130M integration of Fireman fund midcorp portfolio into AGCS applications deliver net savings of $45M costs
  • Developed Automation cases to procure an annual budget of $1.5 M later led implementation resulting in saving of over $2M p.a.
  • As Technical consultant in TCS Sales team prepared/ presented the RFP’s to C Level clients that resulted in TCS winning multi Million Euro IT contracts.
  • While in TCS assisted in various RFP’s generating revenue of over 5M euros and supported in onboarding offshore teams
  • As TCS Backoffice Lead hired over 100 resources in offshore to implement/support a datalake solution and laid guidelines to follow IT support tiers that resulted in smooth and faster Financial month end and Year End closing for AGCS.

Timeline

Gen AI Implementation Lead, Chief Claims Office

AGCS
01.2025 - Current

Product Manager, Smart Process Automation

Allianz Global Corporate & Specialty
09.2018 - Current

Business Relationships for AGCS

Tata Consultancy Services
06.2016 - 08.2018

Technical Solution Architect for AGCS

Tata Consultancy Services
01.2011 - 05.2016

Team Lead for Deutsche Bank

Tata Consultancy Services
05.2009 - 11.2010

Onshore Developer for Ford Motors

Tata Consultancy Services
12.2006 - 04.2009

Bachelors in Engineering -

BMS College of Engineering
Swarna Nayak