Syed Abeer Hasan
Renewals & Sales Asistant
Göppingen
Summary
Enthusiastic and optimistic sales professional with eighteen months of experience in Sales and Customer Retention. Excel under pressure, efficient in team effectiveness, and increasing customer satisfaction in challenging markets. Critical thinker with strong communication, decision-making, and problem-solving abilities skills. Dynamic individual with hands-on experience in Sales & Renewals and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset and committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Channel Operations Coordinator
TeamViewer
05.2022 - 07.2022
- Actively supported the Renewal team to ensure smooth renewals promptly.
- and Created a proper Confluence presence for Channel EMEA
- Build a Partner profile document on TeamViewer, thus providing the internal stakeholders with a clear idea of the existing partner ecosystem
- Ensured that Partners' accounts in the CRM were always updated with the correct information
- Clean up CRM data for the main Partners within EMEA
- Supported Channel Sales Operations with day-to-day tasks and ad-hoc requests
Customer Retention Intern & Full-Time Working-Student
TeamViewer
08.2021 - 04.2022
- Effectively warmed up retention leads and qualified them for potential opportunities
- Handed over qualified retention leads to respective Customer Retention Managers
- Initiated smooth communication with the customers and build strong customer relationships
- Worked closely with the Customer Support team to resolve customer complaints and inquiries and increased the level of customer satisfaction
- Collected feedback from the customers to improve the internal sales and retention process
- Provided a basic level of analysis and reports by maintaining retention ticket records and applied retention, customer service, and sales techniques where necessary
- Provided exceptional customer service by promptly addressing retention-related inquiries, ensuring high satisfaction among clientele.
Channel Sales Intern
TeamViewer
12.2020 - 05.2021
- Analyzed channel leads and handed over those qualified leads to respective Channel Account Managers
- Created offers, processed orders and served as a backup person for the channel back office team in India
- Worked as the first point of contact to the International Partners in all channels and provided required support
- Worked closely with the Channel Account Managers and actively support them in all administrative tasks
- Ensured data quality of all Channel Partner's accounts in the CRM
Education
M.A - Global Management
Hochschule Hof
03.2019 - 05.2022
Bachelor of Business Administration - undefined
BRAC University
05.2012 - 12.2017
Skills
Microsoft Dynamics ERP
Timeline
Channel Operations Coordinator
TeamViewer
05.2022 - 07.2022
Customer Retention Intern & Full-Time Working-Student
TeamViewer
08.2021 - 04.2022
Channel Sales Intern
TeamViewer
12.2020 - 05.2021
M.A - Global Management
Hochschule Hof
03.2019 - 05.2022
Bachelor of Business Administration - undefined
BRAC University
05.2012 - 12.2017
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