Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Generic
Syed Hamad Ali Shah

Syed Hamad Ali Shah

Electrical Engineer & Engineering Management
Berlin,Berlin

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certification
5
5
Languages

Work History

Technical Support Site Engineer and QA Engineer

Huawei Technologies
Islamabad, Pakistan
09.2021 - 10.2023
  • Performing activity of Dense wavelength-division multiplexing (DWDM) Performing activity on Optical TransportNetwork(OTN) Performing activity on (FTTH) Performing activity on (FTTS) Performing activity on Commissioning of OSN9800 ups and 1800V of complete site and communicating with Customer to Resolve issues Performing activity on Commissioning U2000 Commissioning and integration of complete site and communicating with customer to Resolve issues Perform activity Know Use of (Weblct) Know use of NetworkCloud Engine (NCE) Jazz Mega 2020 Project Pakistan CMPAK DWDM 2020-2021 Project Pakistan CMPAK NIS BIDDING 2022 project Pakistan CMPAK DCDU 2022 project Pakistan PTCL FTTH OSP 2022 Project Perform activity All about (EHS) before site Have done Activity on EHS Enviromental Health Safety activity before Site Have done activity of Quality Controll (QC) Site Closer Perform activity on How to use ISDP APP and Software Inspect, troubleshoot and repair electrical systems, and equipment, ensuring compliance with safety regulations Perform routine maintenance on electrical equipment, reducing the risk of downtime and increasing the lifespan of equipmen
  • Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
  • Supported global customers across diverse industries while adapting quickly to evolving technologies.
  • Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
  • Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Researched new tactics to better hone responses and shorten remediation times.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Maintained response times to support business continuity.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Communicated with stakeholders to share critical technical information and deliver project updates.
  • Gathered trend data from customer calls and interactions.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Built automated test scripts to handle repetitive software testing work.
  • Advised developers on problems with databases, performance and other issues.

Technical Sales Engineer

IBS Pharmaceuticals
Lahor, Pakistan
06.2020 - 07.2021
  • Responsible for the Installation, Testing & commissioning ,Sales of hospital Electrical Equipments ECG machines Biochemistry Analyzer X-ray Machine Ultrasound Patient monitor Ventilator
  • Strengthened relationships with key clients through consistent communication and proactive problemsolving.
  • Supported marketing initiatives by providing subject matter expertise on products and technology trends for content creation.
  • Increased customer satisfaction by providing tailored technical solutions to meet client needs.
  • Collaborated with engineering teams to develop innovative products that addressed specific customer pain points.
  • Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
  • Expanded market presence by identifying new business opportunities and establishing partnerships with industry leaders.
  • Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
  • Led technical training sessions for both internal team members and clients, ensuring a thorough understanding of product capabilities.
  • Contributed to product development by gathering valuable feedback from customers on desired features and improvements.
  • Stayed current on industry trends and competitor offerings to maintain a strong competitive edge in the market.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Managed technical integration, systems engineering program management, customer support and program management.
  • Supported market research, metrics and requirements development and risk management.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Provided sales forecasts for product sales opportunities within assigned accounts.
  • Provided input for overall bookings forecasts for assigned accounts.
  • Served as a trusted advisor to clients on technology selection decisions, providing objective recommendations based on their specific requirements.

Maintenance Engineer

Tarbela Power Station,kpk
Topi, Pakistan
04.2019 - 05.2020
  • Being Maintenance Engineer of LT system, Maintain activities relating Maintenance of Distribution/Transmission system. Effective coordinate to all departments for smooth operation of the region. Lead a team of Assistant manager, Assistant engineer, Complain Coordinator, Shift Engineer, Lineman. Supervision of operation and installation of detection of protection system & instrumentation system. Maintain electrical systems by providing electrical power and equipment; offering engineering support and managing staff. Planing System improvements procedures to reduce the losses on PMT Improve corporate image by demonstrating commitment to Health, Safety and Environment issues. Ensure that all maintenance tasks and procedures are updated as per OEM recommendations, site conditions and in compliance with regulatory requirements. Utilize computerized maintenance management program (SAP) that incorporates all preventive, predictive and corrective maintenance standards. Monitor the use and inventories of spare parts, maintenance supplies, and equipment and initiates reordering when necessary and ensures that stocks are held at an economic level.
  • Developed technical documentation for maintenance procedures, ensuring consistent knowledge transfer among team members.
  • Audited existing preventive maintenance plans, updating them based on current needs to reduce unnecessary expenses or redundancies.
  • Established maintenance schedules to ensure timely completion of all required tasks while minimizing disruptions to operations.
  • Conducted thorough risk assessments before undertaking any maintenance activities to mitigate potential hazards effectively.
  • Implemented energy-saving initiatives that resulted in significant cost savings without compromising operational efficiency or safety standards.
  • Collaborated with engineering team to design modifications that improved equipment performance and reliability.
  • Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
  • Streamlined work order processes, resulting in faster response times and reduced backlog.
  • Coordinated with cross-functional teams to develop and implement process improvements for enhanced efficiency.
  • Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
  • Optimized spare parts inventory management for cost reduction and increased availability.
  • Championed lean manufacturing principles within the department, reducing waste generation and focusing on continuous improvement opportunities.
  • Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Developed preventive maintenance schedules to minimize downtime and optimize performance.
  • Trained and supervised staff on equipment maintenance and safety procedures.
  • Documented maintenance activities and confirmed compliance with relevant regulations.
  • Resolved customer complaints in prompt, polite and professional approach.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Wrote and revised maintenance procedures.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Rewired and replaced faulty electrical components in equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Positively engaged with customers and maintained professional appearance as company representative.

Education

Master Of Engineering - Engineering Management

IU International University Applied Sciences
Berlin,Germany
03.2024 - 03.2025

Bachelor Of Engineering - Electrical Engineering

Hamdard University
Islamabad,Pakistan
09.2016 - 09.2020

Skills

    Process Improvement

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Software

C

Matlab

PLC

Sap

ISDP

Certification

Certified [Electrical Engineer], [Pakistan Engineering Council] - [2020]

Interests

IT

Technology

Football

Timeline

Master Of Engineering - Engineering Management

IU International University Applied Sciences
03.2024 - 03.2025

Technical Support Site Engineer and QA Engineer

Huawei Technologies
09.2021 - 10.2023

Technical Sales Engineer

IBS Pharmaceuticals
06.2020 - 07.2021

Maintenance Engineer

Tarbela Power Station,kpk
04.2019 - 05.2020

Bachelor Of Engineering - Electrical Engineering

Hamdard University
09.2016 - 09.2020

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Syed Hamad Ali ShahElectrical Engineer & Engineering Management