Syed Sadain Abid Hussain
Berlin
Summary
Supply chain and program management expert with over 6 years of experience in formulating and optimizing business strategies through data-driven insights. Demonstrated ability to utilize strong management skills to achieve significant results independently. History of leading successful business transformations while consistently meeting deadlines and surpassing quality standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Quality Specialist (Team Lead)
Amazon Development Centre Pvt. Ltd.
Hyderabad
04.2020 - 10.2022
- Defined and led the internal NDL project at Amazon LMAQ, a strategic initiative that eliminated approximately 400 hours of manual work per warehouse by streamlining operational workflows, demonstrating strong risk mitigation and productivity improvement.
- Developed and implemented data-driven automation processes that resulted in a 59% year-over-year reduction in customer service requests, showcasing the ability to improve operations through measurable results.
- Led the Weekend Delivery Preference (WDP) project, delivering a 41% improvement in first-day return package rates by optimizing delivery efficiency through smart routing—driven by quantitative analysis and strategic insights.
- Designed peak-time forecasting models to accurately determine workforce requirements, incorporating variables such as workload, shrinkage, and downtime—supporting data-informed decision-making and risk-adjusted staffing.
- Collaborated closely with cross-functional teams, including risk assessment managers, senior operations leaders, and BIE teams, to successfully execute high-impact initiatives aimed at optimising logistics and reducing operational risks.
- Owned the end-to-end planning and execution of weekly, monthly, and quarterly business reviews (WBR, MBR, QBR), automating reporting processes to improve transparency, reduce errors, and enhance communication across teams.
- Managed a 20+ member team, fostering a high-performance culture through structured training, performance coaching, and recognition programmes—resulting in a 28% boost in productivity and a 5% quality improvement within peak periods.
- Mentored and enabled career progression for team members, facilitating internal transfers and promotions by building capability pipelines, and aligning team strengths with business goals.
Quality Specialist
Amazon Development Centre Pvt. Ltd.
Hyderabad
05.2017 - 03.2020
- Collaborating with quality team members and managers to implement procedural check
- Maintained day to day metrics throughout the tenurity
- Help the team and management with implementation and setting up of new programs within the team
- Worked as POC for various programs.
Process Associate
Genpact
Hyderabad
09.2016 - 04.2017
- Work closely with the customers in resolving their issue related to Google wallet
- Perform day to day task and help the management in sharing the daily productivity report.
Education
M.SC in Strategic Management in Logistics -
BBW university of Applied Science
Berlin, BE01-2025
Bachelors of Technology (ECE) -
Narula Institute of Technology
01-2016
High School (CBSE) -Class XII -
Apeejay School
Kolkata01-2011
Class X (ICSE) -
The Park English School
Kolkata01-2009
Skills
- Advanced Ms Excel / Microsoft Office (MIcrosoft Office Word, Microsoft Office Excel, Microsoft Office Powerpoint
- Program Management
- SQL
- Training and Development
- Quantitative Analysis
- Qualitative Metrics Monitoring
- Preventive Action Planning
Certification
Program Management from Indian School of Business (ISB, Hyderabad)
Master's Thesis
- Conducted a comprehensive analysis of India’s role in BRICS, exploring how the bloc—representing over 40% of the world’s population and 27% of global GDP—influences international trade and supply chain structures. Evaluated India’s trade growth with BRICS (from 30% in 2015 to 40% in 2023) and provided strategic policy recommendations using real-world case studies and thematic analysis
Languages
English
Advanced
C1
Timeline
Senior Quality Specialist (Team Lead)
Amazon Development Centre Pvt. Ltd.
04.2020 - 10.2022
Quality Specialist
Amazon Development Centre Pvt. Ltd.
05.2017 - 03.2020
Process Associate
Genpact
09.2016 - 04.2017
M.SC in Strategic Management in Logistics -
BBW university of Applied Science
Bachelors of Technology (ECE) -
Narula Institute of Technology
High School (CBSE) -Class XII -
Apeejay School
Class X (ICSE) -
The Park English School