Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Syed Sikandar Ali Shah

IT Specialist

Summary

Experienced and dedicated, IT Desktop Engineer with a strong background in IT systems administration and support. Expertise in providing first- and second-level support, managing software and hardware installations, and administering virtualization platforms. In-depth knowledge and skills in these areas, well-equipped to handle the challenges of maintaining efficient IT operations.

Overview

5
5
years of professional experience
2
2
Languages

Work History

IT Support Engineer

ProSec GmbH
03.2024 - 12.2024
  • First point of contact for IT matters and support
  • First-level support and qualified problem resolution
  • Hardware and software installation and configuration
  • User account and network service management (Active Directory, DHCP, DNS)
  • Virtualization platform administration support (VMware)

IT Support Technician

UPPER Technologies GmbH
10.2022 - 03.2024
  • First point of contact for IT support requests, handling hardware and software issues for internal staff
    Installation, configuration, and maintenance of hardware and software to ensure smooth operations
  • Management and resolution of IT tickets using a ticketing system to ensure high service quality
  • Setup and management of printers and network printers to support office processes
  • Conducting IT training and workshops for employees to strengthen their IT skills

IT Support Specialist

Fairnetzt Systemhaus GmbH
01.2021 - 09.2022
  • First-Level-Support
  • Problem identification and prioritization
  • Matrix 42 & Service Now
  • Software and hardware administration (Microsoft environment)
  • Microsoft Intune, MDM (iOS)
  • Account and workstation setup (Active Directory, DHCP, DNS)
  • IT equipment inventory management
  • System updates
  • Technical documentation creation
  • Installation, configuration, and maintenance of IT hardware and software to ensure system availability
  • Management and processing of support tickets to ensure quick and efficient resolution of custom
  • Support with setting up and managing network printers and other peripherals

Desktop Support Engineer

Belden Sichert Gmbh
03.2020 - 12.2020

Education

IBA University
Sukkur
04.2001 -

Skills

Kundenservice

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Personal Information

  • Family Status: Ledig
  • Date of Birth: 21/03/2000

Timeline

IT Support Engineer

ProSec GmbH
03.2024 - 12.2024

IT Support Technician

UPPER Technologies GmbH
10.2022 - 03.2024

IT Support Specialist

Fairnetzt Systemhaus GmbH
01.2021 - 09.2022

Desktop Support Engineer

Belden Sichert Gmbh
03.2020 - 12.2020

IBA University
04.2001 -

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Syed Sikandar Ali ShahIT Specialist