Synphany Borrero

• Conduct regulatory research on provider licensure, credentialing, and continuing medical education requirements across multiple states.
• Prepare and submit provider licensure and payer enrollment applications with a high level of accuracy and compliance.
• Validate platform data to ensure accurate healthcare provider credentialing submissions for clients.
• Develop reference documentation summarizing regulatory guidelines and operational processes.
• Support healthcare organizations in maintaining compliant provider enrollment and credentialing workflows.

• Provide direct patient support assisting with activities of daily living including mobility, bathing, dressing, and meal preparation.
• Monitor patient wellbeing and communicate changes in condition to care teams when necessary.
• Maintain safe home environments while supporting individualized care plans.
• Provide medication reminders and emotional support to improve patient quality of life.
• Ensure compassionate, patient-centered care while supporting independence and safety.

• Managed patient registration and admissions processes in a high-volume hospital setting.
• Verified insurance eligibility, authorizations, and patient demographic information with high accuracy.
• Collected point-of-service payments and ensured financial documentation compliance.
• Maintained accurate patient records using Epic EHR systems and payer verification portals.
• Ensured compliance with medical necessity documentation and ABN guidelines.

• Coordinated telehealth services supporting providers and patients across multiple departments.
• Managed telehealth scheduling, operational workflows, and patient engagement processes.
• Tracked and reported operational performance data for leadership and program improvement initiatives.
• Trained and onboarded new telehealth coordinators while mentoring team members.
• Supported the Mint Research Project in collaboration with clinicians and dieticians focused on diabetes intervention programs.

Patient Registrar - Northeast Campus

• Registered inpatient, outpatient, emergency department, and pre-registered patients.
• Verified patient insurance coverage, authorizations, and financial information.
• Maintained accurate patient records and ensured compliance with hospital registration workflows.
• Provided front-line patient support in fast-paced hospital environments.