Tabitha Gathumbi

Kerugoya

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Customer Service Agent

Influx

12.2020 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Addressed customer account discrepancies and concerns.
Communicated with clients regarding account services, statements, and balances.
Adapted to new applications and maintained knowledge of current technologies.

Education

High School Diploma -

Bishop Gatimu Ngandu Girls High School

Nyeri, Kenya

Bachelor of Arts - Anthropology

University of Nairobi

Nairobi, Kenya

Skills

Customer Complaint Resolution
Customer Relationship Management
Customer Service
Dispute Resolution
Information Updates
Billing Inquiries

CRM Software
Outstanding Communication Skills
Microsoft Office Suite Proficiency
Collaborative Environments
Conceptual Thinking
Problem Resolution

Reading and writing

I am an avid reader with a passion for exploring a wide range of literature, from classic novels to contemporary non-fiction. This hobby has not only expanded my knowledge and critical thinking skills but has also fostered my love for storytelling, which I express through my own creative writing projects. Whether it's crafting short stories, articles, or poetry, I find immense joy in harnessing the power of words to communicate ideas and connect with others on a deeper level.

Timeline