Summary
Overview
Work History
Education
Skills
reading. motivational
Languages
Timeline
Generic

TAHIR MAHMOOD

DOHA

Summary

Dynamic leader with proven expertise in project management and team leadership, honed at FIRST FLY TRAVELS. Excelled in enhancing customer satisfaction and employee productivity, achieving significant improvements in business operations. Skilled in decision-making and relationship building, I drive results and foster collaborative environments.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience

Work History

Manager

FIRST FLY TRAVELS
04.2021 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Remittance Clerk

al Sadiq Exchange
05.2019 - 05.2020
  • Strengthened client relationships with professional communication and prompt resolution of issues.
  • Enhanced customer satisfaction by accurately processing remittance transactions in a timely manner.
  • Assisted with training and onboarding of new team members, sharing knowledge and experiences to help them become proficient remittance clerks.
  • Ensured compliance with regulations, conducting routine audits of financial transactions and reporting discrepancies.
  • Assisted management in the development of policies and procedures to improve overall operational performance.
  • Provided exceptional customer service, addressing inquiries related to payment status or transaction details promptly.
  • Contributed to company growth by identifying areas of process improvement and implementing necessary changes.
  • Maintained up-to-date knowledge of industry trends, participating in training sessions and workshops as needed.
  • Promoted a positive work environment through active participation in team meetings and providing constructive feedback when necessary.

Consultant

KINGS Exprss Travels
11.2018 - 04.2019
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Education

No Degree - Occupational Health And Safety

Viosh Institute
Gujrat Pakistan
09-2020

No Degree - Computer Science

Al MUSTAFA COLLEGE
Mandi Bahoudin
06-2020

Bachelor of Science - Computer Networking

COMSATE INSTITUTE
ISLAMBAD PAKISTAN
08-2018

Skills

  • Decision-making
  • Time management
  • Team leadership
  • Customer service
  • Project management
  • Relationship building
  • Staff training and development
  • Documentation and reporting
  • Marketing
  • Staff development
  • Sales techniques
  • Employee onboarding

reading. motivational

I believe in self-motivation. I should be my biggest inspiration. A lot of times there won’t be anyone to guide me or create my path. I have to have heart, desire, and passion to support myself and take myself down the road called life.

With a big heart comes the ability to succeed no matter what the situation. While playing and then coaching softball, I realized that having heart isn’t something that can be taught, I told the eight year olds that were on my team, “I can teach you how to play this game, but I can’t teach you to want it. I can’t teach you to have the heart to want to be here and want to win—you have to bring that upon yourself.”

I can tell by a person’s personality at first sight if they are self-motivated and a huge part of that is desire. The difference between making a goal and achieving it. I can plan them out all I want, but desire is what really makes me succeed.

Languages

English
Native language
Urdu
Proficient
C2
Greek
Beginner
A1
Punjabi
Advanced
C1

Timeline

Manager

FIRST FLY TRAVELS
04.2021 - 07.2024

Remittance Clerk

al Sadiq Exchange
05.2019 - 05.2020

Consultant

KINGS Exprss Travels
11.2018 - 04.2019

No Degree - Occupational Health And Safety

Viosh Institute

No Degree - Computer Science

Al MUSTAFA COLLEGE

Bachelor of Science - Computer Networking

COMSATE INSTITUTE
TAHIR MAHMOOD